Question

Explain any four responsibilities of the consumer.

State responsibilities of the consumer.

Justify the following statement.

Consumers have many responsibilities.

State any two responsibilities of a consumer.

Explain the responsibilities of a consumer.

Answer 1

1. Consumers should use their rights: Consumers have many rights with regard to goods and services. They must be aware of their rights while buying.
2. Cautious consumer: Consumers should understand their responsibilities while buying goods and services. While buying, the consumer should enquire about the quality, quantity, price, utility of goods and services, etc.
3. Filing a complaint: If a consumer has any complaints about the goods and services, it is their responsibility to approach the concerned officer. A delay in the complaint may result in the expiration of a guarantee or warranty.
4. Quality conscious: The consumers should never compromise on the quality of goods. They should not buy inferior stuff out of greed for lower prices. If consumers behave like this, they may not receive protection from any sector. It is also the responsibility of consumers to buy quality goods. The symbols such as ISI, AGMARK, Hallmark, FPO, FASSI, etc., are indicative of the good quality of the goods.
5. Consumers must be quality conscious: Buyers should never compromise on the quality of goods. They should not buy inferior stuff out of greed for lower prices. If consumers behave like this, there cannot be any protection for them from any sector.
6. Beware of exaggerating advertisements: The seller informs the consumer about their goods and services through advertising. Usually, the sellers exaggerate the quality of their goods in advertisements. Therefore, it is the responsibility of the consumers to identify the truth of advertisements.
7. The demand for Receipt and Guarantee/warranty card: Consumers should always ask for an invoice for the goods purchased.
8. Pre-Plan for buying: The important responsibility of consumers is that they should not buy in a hurry. It means that consumers should make an estimate of the goods they want to buy, along with the quantity required. They should also consider the place to buy things.
9. Organised efforts: Consumers should undertake responsibility for the protection of their rights and safeguarding their interests.

Answer 2

• Stay informed about the range of goods and services available so that you can make smart and well-informed decisions.
• Choose standardised goods, as they assure quality. Look for ISI marks on electrical goods, FPO on food items, and Hallmark on jewellery.
• Understand the risks involved with products and services, adhere to the manufacturer’s instructions, and use products safely.
• Read product labels carefully to know about pricing, weight, manufacturing and expiry dates, and other essential details.
• Speak up and stand your ground to ensure you receive fair treatment.
• Be truthful in your dealings, buy only from legal sources, and discourage unethical practices like black marketing and hoarding.
• Always get a cash memo when you make a purchase. This serves as proof of the transaction.
• File a complaint in the appropriate consumer forum if you find defects in the goods or services you purchased.
• Participate in or establish consumer associations to help educate and protect consumer interests.
• Show respect for the environment by avoiding waste, litter, and pollution.