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Question
Say true or false:
COPRA applies only to goods.
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Solution
This statement is false.
Explanation:
The Consumer Protection Act (COPRA) applies not only to goods but also to services. Thus, COPRA protects consumers of both goods and services, ensuring their rights to safety, information, choice, redressal, and being heard.
RELATED QUESTIONS
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Critically examine the progress of consumer movement in India.
Match the following:
| (i) Availing details in ingredients of a product | (a) Right to safety. |
| (ii) Agmark | (b) Dealing with consumer cases. |
| (iii) Accident due to faulty engine in a scooter | (c) Certification of edible oil and cereals. |
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| (v) Consumers International | (e) Right to Information. |
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Say true or false:
It is worthwhile to move to consumer courts only if the damages incurred are of high value.
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The consumer redressal process is very simple and quick.
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A consumer has the right to get compensation depending on the degree of the damage.
Answer the following question.
How can consumers use their 'Right to Seek Redressal'? Explain with example.
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