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Question
Say true or false:
COPRA applies only to goods.
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Solution
This statement is false.
Explanation:
The Consumer Protection Act (COPRA) applies not only to goods but also to services. Thus, COPRA protects consumers of both goods and services, ensuring their rights to safety, information, choice, redressal, and being heard.
RELATED QUESTIONS
What is meant by ‘transparency’?
What factors gave birth to the consumer movement in India? Trace its evolution.
Mention some of the rights of consumers and write a few sentences on each.
Critically examine the progress of consumer movement in India.
Match the following:
| (i) Availing details in ingredients of a product | (a) Right to safety. |
| (ii) Agmark | (b) Dealing with consumer cases. |
| (iii) Accident due to faulty engine in a scooter | (c) Certification of edible oil and cereals. |
| (iv) District Consumer Court | (d) Agency that develops standards for goods and services. |
| (v) Consumers International | (e) Right to Information. |
| (vi) Bureau of Indian Standards | (f) Global-level institution of consumer welfare organisations. |
Say true or false:
India is one of the many countries in the world which has exclusive courts for consumer redressal.
Say true or false:
It is worthwhile to move to consumer courts only if the damages incurred are of high value.
Say true or false:
The consumer redressal process is very simple and quick.
Describe the importance of the 'Right to Information (RTI)' for consumers.
Analyze the importance of the three-tier judicial machinery under the Consumer Protection Act. (COPRA), 1986 for redressal of consumer disputes.
