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Question
Describe the importance of the 'Right to Information (RTI)' for consumers.
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Solution
The Right to Information Act empowers all Indian Citizens to seek information from public authorities, which includes central, state and local governments, Parliament, judiciary, police, etc. Under RTI, a citizen can ask a question, seek information, make copies of official documents, inspect government work and its progress.
RTI has helped the citizens in the following manner :
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It has empowered them.
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It has made them aware of the functioning of the government machinery.
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RTI has made citizens vigilant and made them more conscious about their rights and duties.
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It has exposed various scams and has helped citizens in making wise choices.
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By What Means Can the Consumers Express Their Solidarity?
Match the following:
| (i) Availing details in ingredients of a product | (a) Right to safety. |
| (ii) Agmark | (b) Dealing with consumer cases. |
| (iii) Accident due to faulty engine in a scooter | (c) Certification of edible oil and cereals. |
| (iv) District Consumer Court | (d) Agency that develops standards for goods and services. |
| (v) Consumers International | (e) Right to Information. |
| (vi) Bureau of Indian Standards | (f) Global-level institution of consumer welfare organisations. |
Say true or false:
COPRA applies only to goods.
Say true or false:
India is one of the many countries in the world which has exclusive courts for consumer redressal.
Say true or false:
It is worthwhile to move to consumer courts only if the damages incurred are of high value.
Answer the following question.
How can consumers use their 'Right to Seek Redressal'? Explain with example.
Analyze the importance of the three-tier judicial machinery under the Consumer Protection Act. (COPRA), 1986 for redressal of consumer disputes.
