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Question
Say true or false:
A consumer has the right to get compensation depending on the degree of the damage.
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Solution
This statement is true.
Explanation:
This comes under the consumer’s “Right to Seek Redressal,” which allows consumers to seek compensation or remedy if they suffer damage due to unfair trade practices or defective goods. For example, if a product fails or is defective, the consumer can demand a refund or replacement based on the loss incurred.
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What is the rationale behind the enactment of Consumer Protection Act 1986?
What legal measures were taken by the government to empower the consumers in India?
Critically examine the progress of consumer movement in India.
Match the following:
| (i) Availing details in ingredients of a product | (a) Right to safety. |
| (ii) Agmark | (b) Dealing with consumer cases. |
| (iii) Accident due to faulty engine in a scooter | (c) Certification of edible oil and cereals. |
| (iv) District Consumer Court | (d) Agency that develops standards for goods and services. |
| (v) Consumers International | (e) Right to Information. |
| (vi) Bureau of Indian Standards | (f) Global-level institution of consumer welfare organisations. |
Say true or false:
The consumer redressal process is very simple and quick.
Answer the following question.
How can consumers use their 'Right to Seek Redressal'? Explain with example.
Describe the importance of the 'Right to Information (RTI)' for consumers.
Analyze the importance of the three-tier judicial machinery under the Consumer Protection Act. (COPRA), 1986 for redressal of consumer disputes.
