- Staffing is a managerial function performed by all managers to fill positions with qualified employees.
- It is closely related to organising, as people are needed to work in the positions created in the organisation structure.
- Staffing focuses on managing human resources, and organisational success depends on employees’ competence and motivation.
- In large organisations, a separate Human Resource Department is formed with specialists to manage employee-related activities.
- Human Resource Management includes recruitment, training, compensation, grievance handling, labour relations, and employee welfare.
Topics
Principles and Functions of Management
Nature and Significance of Management
- Concept of Management
- Objectives of Management
- Importance of Management
- Management as an Art, Science and Profession
- Levels of Management
- Functions of Management
- Coordination as an Essence of Management
- Management as an Art
- Management as a Science
- Management as a Profession
- Overview of Nature and Significance of Management
Principles of Management
- Concept of Management Principles
- Significance of Management Principles
- Henry Fayol's Administrative Theory of Management
- Frederick Winslow Taylor's Scientific Management Theory
- Standardisation and Simplification of Work
- Overview of Principles of Management
Business Environment
- Concept of Business Environment
- Importance of Business Environment
- External Factors> Natural Environment
- Impact of Government Policy Changes on Business with Special Reference to Liberalization, Privatization and Globalization in India
- External Factors> Economic Environment
- Overview of Business Environment
Planning
- Planning
- Limitation of Planning
- Planning Process
- Objective of Single Use and Standing Plans
- Strategy of Single Use and Standing Plans
- Policy of Single Use and Standing Plans
- Single Use and Standing Plans - Method Rule
- Budget and Programme
- Types of Plans
- Overview of Planning
Organising
- Organising
- Structure of Organisation
- Concept of Delegation of Authority
- Elements of Delegation
- Importance of Delegation of Authority
- Concept of Decentralization
- Importance of Decentralization
- Steps in the Process of Organising
- Overview of Organising
Staffing
- Staffing
- Staffing as a Part of Human Resource Management
- Evolution of Human Resource Management
- Staffing Process
- Staffing - Recruitment Process
- Steps in Employee Selection Process
- Concept of Training and Development
- Importance of Training and Development
- Methods of Training
- Overview of Staffing
Directing
- Directing
- Principles of Directing
- Elements of Directing
- Concept of Supervision
- Importance of Supervision
- Function of a Supervisor
- Concept of Motivation
- Importance of Motivation
- Maslow’s Hierarchy of Needs
- Motivation - Financial and Non Financial Incentives
- Concept of Leadership
- Importance of Leadership
- Leadership Styles
- Communication
- Elements of the Communication Process
- Importance of Communication in Business
- Formal and Informal Communication
- Barriers to Communication
- How to Overcome the Barriers
- Overview of Directing
Controlling
- Controlling
- Features of Controlling
- Relationship Between Planning and Controlling
- Techniques of Managerial Control
- Responsibility Accounting
- Management Audit
- Overview of Controlling
Business Finance and Marketing
Financial Management
- Concept of Financial Management
- Role and Objectives of Financial Management
- Financial decisions - investment
- Financial Decisions - Financing and Dividend
- Concept of Financial Planning
- Importance of Financial Planning
- Concept of Capital Structure
- Concept of Fixed and Working Capital
- Factors Affecting Fixed and Working Capital Requirements
- Overview of Financial Management
Marketing
- Concept of Financial Market
- Types of Financial Markets
- Money Market in India
- Capital Market in India
- Kinds of Capital Market
- Methods of Floatation in the Primary Market
- Stock Exchange
- Securities and Exchange Board of India (SEBI)
- Distinction Between Capital Market and Money Market
- National Stock Exchange of India (NSE)
- Overview of Marketing
Consumer Protection
- Concept of Consumer Protection
- Consumer Protection Act 1986 (COPRA)
- Concept of Consumer
- Responsibilities of Consumers
- Legal Redressal Machinery Under Consumer Protection Act 1986
- Remedies Available to the Consumer Under Consumer Protection Act 1986
- Consumer Awareness
- Role of Consumer Organisations and NGO's
- Legal Protection to Consumers
- Overview of Consumer Protection
Estimated time: 52 minutes
CBSE: Class 12
Key Points: Staffing
- Staffing means putting the right people in the right jobs.
- It is essential for organisational growth and success.
- It includes recruitment, selection, training, promotion and appraisal.
- Staffing is a continuous process in every organisation.
- Employees are the most important assets of an organisation.
CBSE: Class 12
Key Points: Importance of Staffing
- Staffing ensures the right people are placed in the right jobs, which is essential for organisational success.
- It helps in selecting competent and qualified employees, improving the overall performance of the organisation.
- Staffing ensures continuous growth and survival through proper succession planning and availability of skilled managers.
- It promotes optimum utilisation of human resources, avoiding overstaffing, understaffing, and unnecessary labour costs.
- It improves employee morale and job satisfaction by fair evaluation, proper rewards, training, and incentives.
CBSE: Class 12
Key Points: Staffing as Part of Human Resource Management
CBSE: Class 12
Key Points: Evolution of human Resource Management
- Human Resource Management (HRM) replaced labour welfare and personnel management over time.
- HRM developed during the Industrial Revolution, when trade unions created the need for a labour welfare officer.
- With the factory system, the role of personnel officer and personnel manager emerged to handle recruitment and employee management.
- Human relations approach recognised employees as valuable resources, leading to training, skill development, and the role of Human Resource Manager.
- Staffing is both a managerial function and a specialised HR activity, making it a line as well as a staff function.
CBSE: Class 12
Key Points: Staffing Process
- Staffing ensures timely fulfillment of manpower requirements in an organisation.
- It begins with estimating manpower needs through workload and workforce analysis.
- Recruitment is the process of attracting suitable candidates from internal and external sources.
- Selection involves choosing the best candidate through tests and interviews and offering an employment contract.
- Placement and orientation help employees adjust to the job and organisation.
- Training and development improve employee skills and prepare them for higher responsibilities.
- Performance appraisal, promotion, and compensation help in retention and motivation of employees.
CBSE: Class 12
Key Points: Aspects of Staffing> Recruitment
- Staffing has three main aspects: recruitment, selection, and training.
- Recruitment means searching for and attracting suitable candidates for a job.
- Its main aim is to encourage qualified people to apply for vacancies.
- Recruitment can be done through advertisements, job centers, newspapers, and campus interviews.
CBSE: Class 12
Definition: Recruitment
Recruitment is defined as ‘the process of searching for prospective employees and stimulating them to apply for jobs in an organisation.’
CBSE: Class 12
Key Points: Sources of Recruitment
- The main objective of recruitment is to attract suitable and qualified candidates.
- It involves identifying and choosing the best sources of labour supply.
- Recruitment invites applications for available job vacancies.
- It takes place before the selection process.
- There are two sources of recruitment: internal and external.
CBSE: Class 12
Key Points: Sources of Recruitment> Internal Sources
- Internal sources of recruitment include transfers and promotions.
- Transfer is a horizontal movement of employees without major change in salary or status.
- Promotion is a vertical movement to a higher position with more responsibility, status, and pay.
- Internal recruitment motivates employees and improves loyalty and job satisfaction.
- It is economical and simplifies selection, as employees are already known to the organisation.
- It may limit fresh talent and new ideas, as external candidates are not considered.
- Frequent transfers or assured promotions may reduce competition and productivity.
CBSE: Class 12
Key Points: Sources of Recruitment> External Sources
- External recruitment is used when internal sources are insufficient and to bring fresh talent into the organisation.
- Common external sources include advertisements, employment exchanges, placement agencies, campus recruitment, and web publishing.
- It provides a wider choice of qualified candidates.
- External recruitment introduces new ideas and competitive spirit.
- It helps in recruiting skilled, technical, and managerial personnel.
- It is a time-consuming and costly process.
- It may cause dissatisfaction among existing employees due to reduced promotion opportunities.
CBSE: Class 12
Definition: Selection
Selection is the process of identifying and choosing the best person out of a number of prospective candidates for a job.
CBSE: Class 12
Key Points: Aspects of Staffing> Selection
- Selection is the process of choosing the best candidate from the pool of applicants.
- It starts with a preliminary screening to remove unqualified candidates.
- Selection tests are conducted, such as intelligence, aptitude, personality, trade, and interest tests.
- An employment interview is held to assess the candidate’s suitability for the job.
- Reference and background checks are done to verify the candidate’s information.
- Final selection decision and medical examination are completed before offering the job.
- Job offer and contract of employment are issued, stating terms, duties, salary, and other conditions.
CBSE: Class 12
Key Points: Aspects of Staffing> Training and Development
- Training and Development improve employees’ skills, knowledge, and attitude for better performance.
- It has become important due to technological and environmental changes.
- Training increases productivity and quality of work, leading to higher profits.
- It prepares future managers and ensures smooth functioning in emergencies.
- Training improves employee morale and reduces absenteeism and turnover.
- Employees gain better career opportunities and higher earnings.
- It increases efficiency and reduces accidents at the workplace.
CBSE: Class 12
Key Points: Training, Development and Education
- Training improves specific job skills and abilities and is a short-term process.
- Development is a continuous process that focuses on overall growth of the individual and includes training.
- Education increases knowledge and understanding and develops logical thinking and analysis.
- Training is job-oriented, while education is broader and development focuses on long-term growth.
- Training and Development (or HRD/Learning and Development) aim to improve both employee performance and personality growth.
CBSE: Class 12
Difference Between Training and Development
| Training | Development |
|---|---|
| It is a process of increasing knowledge and skills. | It is a process of learning and growth. |
| It is to enable the employee to do the job better. | It is to enable the overall growth of the employee. |
| It is a job oriented process. | It is a career oriented process. |
CBSE: Class 12
Key Points: Training Methods> On the Job Methods
- On-the-job training is given at the workplace while performing the job.
- Apprenticeship involves training under an experienced worker to learn skilled jobs.
- Coaching means guidance by a superior to improve performance and prepare for higher roles.
- An internship is a joint training programme between educational institutions and business firms.
- Job rotation involves shifting employees between departments to gain broader knowledge and experience.
CBSE: Class 12
