ISC (Commerce)
Academic Year: 2025-2026
Date: March 2026
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Instructions to Candidates:
- You are allowed an additional fifteen minutes for only reading the question paper.
- You must NOT start writing during reading time.
- This question paper has 9 printed pages.
- There are thirteen questions in the paper. All questions are compulsory.
- This paper is divided into three sections: A, B and C.
- Section A has sixteen subparts which are very short answer questions. Each question carries 1 mark.
- While attempting Multiple Choice Questions in Section A, you are required to write only ONE option as the answer.
- Section B has eight questions which are short answer questions. Each question carries 4 marks.
- Section C has four questions which are long answer questions. Each question carries 8 marks.
- Internal choices have been provided in two questions in Section B and in one question in Section C.
- The intended marks for questions are given in brackets [ ].
With reference to settlement of funds, what does the term ‘Real Time’ signify in RTGS?
Settlement after one hour
Settlement at a fixed time every day
Continuous processing and settlement
Settlement only during bank hours
Chapter:
With reference to Macro environment, select the odd one out.
Changes in technology
Labour mobility to urban areas
Political unrest
Suppliers of raw materials
Chapter:
| Sampark, a mobile company, advertises its phone as having an ‘unbreakable screen.’ A customer buys it, but the screen cracks after a minor fall. He requests a replacement, but the company refuses it, saying that the advertisement was only for marketing. |
Which consumer rights are most relevant here for the customer?
(P) Right to be Heard
(Q) Right to Redressal
(R) Right to Safety
(S) Right to Information
Only (P) and (Q)
Only (Q) and (R)
Only (P) and (R)
Only (Q) and (S)
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Shine Ltd. is a company that encourages open communication and teamwork among its employees and rewards them for innovative initiatives. This leads to employee satisfaction, which in turn increases their productivity.
Which internal factor of micro environment is clearly responsible for this outcome?
Company’s financial position
Corporate culture
Marketing strategy
Government regulations
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To boost the employees’ performance, a manager starts the ‘Star Employee of the Month’ award to reward top achievers in the organisation. This results in an increase in the efforts by employees and improves productivity.
Choose the correct function of management and its corresponding element that the above situation refers to.
Planning – Supervision
Directing – Motivation
Organising – Communication
Controlling – Leadership
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Sunrise Enterprise is a large company that groups its operations into separate product divisions like electronics, clothing, and furniture. Each division has its own marketing, finance and HR departments. Within the electronics division, a group of employees from different departments regularly interacts during breaks and helps each other with work-related advice.
What types of organisation and organisational structure are represented here?
Informal organisation – Divisional structure
Formal organisation – Divisional structure
Formal organisation – Functional structure
Informal organisation – Functional structure
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Assertion: Profit through customer satisfaction is one of the primary aims of Marketing.
Reason: Marketing begins after production and does not end with the sale.
Both Assertion and Reason are true and Reason is the correct explanation for Assertion.
Both Assertion and Reason are true but Reason is not the correct explanation for Assertion.
Assertion is true and Reason is false.
Both Assertion and Reason are false.
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Study the relation between the first and the second words given below and complete the analogy.
Personal skills : Art : : Ethical Code of Conduct : ______
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Study the relation between the first and the second words given below and complete the analogy.
Creates a large pool of candidates : Recruitment : : Eliminates unsuitable candidates : ______
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State whether the following is True or False:
As a facilitating function of Marketing, Packaging ensures protection of a product.
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State whether the following are True or False:
According to Henri Fayol, a mental revolution is a change in the attitudes of both employers and employees that increases productivity.
Chapter:
A company borrows a loan at 10% interest and amplifies the returns of its equity shareholders by earning an 18% return on investment.
The financial concept illustrated here is ______.
Chapter:
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Chia Ltd. has earned a profit of ₹ 1,00,000 for the financial year ending 31st March 2025. After providing the Interest on Debentures for ₹ 15,000, Dividend on Preference Shares for ₹ 25,000 and Dividend on Equity Shares for ₹ 20,000, it paid Ranjana, a shareholder, a share from the residual profits of ₹ 40,000 along with a fixed rate of dividend.
Identify the type of share held by Ranjana.
Chapter:
State one unique feature of the document shown below.
Chapter:
A leading national newspaper publishes an article featuring a new electric car model launched by an automobile company. The article highlights the car’s eco-friendly technology, sleek design and affordability, creating a positive image and sparking public interest in the product.
Which element of the promotion mix is highlighted in the above scenario?
Chapter:
Management can be identified as the driving force in every organisation and at every level.
Identify the feature of management highlighted in the above statement.
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Shreya owns a café in Bengaluru. She wants to explore different electronic payment methods to streamline transactions with customers. She also weighs the pros and cons of accepting debit cards and credit cards.
Compare these two methods of payment to help Shreya choose a suitable method of transaction.
Chapter:
Krishna Tech Ltd., a growing Start-up in the Robotics industry, needs finance to meet its working capital requirements. Prerna Ltd., an Ed-Tech Company, had purchased Robotics Training Kits and Equipment from Krishna Tech Ltd. with a credit period of three months and is due to pay ₹ 15,00,000 on 30th July 2025.
Based on the above information, suggest a suitable form of short-term financing that Krishna Tech Ltd. can opt for. Explain any three of its features.
Chapter:
Arjun is a Sales Manager in a company and is responsible for managing a team of five sales representatives in the Delhi region. Every morning, Arjun assigns sales targets, plans the daily routine for his teams, checks the stock availability in retail stores and ensures proper display of the products.
- State the level of management that Arjun belongs to.
- Discuss any three functions of the level of management indicated in the above scenario.
Chapter:
Given below is a tabular representation of the Salary structure of a few employees at Horizon Ltd.
| Name of the Employee | Designation | Experience (in years) | Salary (In INR) |
| Mr. X | Associate Trainer | 5 | 5,00,000 p.a. |
| Ms. A | Associate Trainer | 5 | 12,00,000 p.a. |
| Mr. Y | Associate Trainer | 7 | 8,00,000 p.a. |
| Mr. B | Associate Trainer | 5 | 4,00,000 p.a. |
| Ms. C | Associate Trainer | 6 | 9,00,000 p.a. |
Explain the principle of Henri Fayol being violated in the above case.
Chapter:
Observe the images shown below and answer the question that follows.
Identify and explain the principle of management, as suggested by Henri Fayol, that is not being followed in Image 1.
Chapter:
The organising function of management helps transform chaos into coordinated structure, clarifies communication and promotes effective teamwork.
In the light of this perspective, explain any four points highlighting the importance of organising function in management.
Chapter:
A school allocates ₹ 10 lakhs for infrastructural upgrades, ₹ 5 lakhs for staff training and ₹ 3 lakhs for student activities. This type of financial plan acts as a control while helping the school prioritise its objectives.
What type of plan has the school put into action? Enumerate any three of its inherent features.
Chapter:
A Naval Academy needed to train new submarine crew members on complex equipment and emergency procedures. To ensure safety and hands-on-experience without risk, they created a training programme in a simulated submarine environment before actual deployment.
Briefly discuss the method used and the type of training given to the employees in the above case.
Chapter:
A company producing weight loss pills hires a celebrity to promote the product. This advertisement claims rapid weight loss without mentioning the need for a balanced diet and regular physical activity. Also, it does not disclose the potential side effects or risks associated with the pill.
Specify the provisions of the Consumer Protection Act that would protect consumers’ interests if the claims provided in the above case are found to be false.
Chapter:
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Many mobile phone companies charge a high price when releasing a new mobile phone with cutting-edge technology. This allows them to generate a substantial profit. When rivals create similar products, the price of that specific product is dropped to gain market value and increase sales. Other electronic products, such as fridges, televisions, and air conditioners, are priced similarly. This is because there are a lot of competitive markets and several other brands offering similar products.
Explain the pricing strategies used in the above case.
Chapter:
Ms. Sheena, a graduate in Human Relations with ten years of experience in the Corporate sector, plans to set up her start-up. She wants to set up a Soft Skills Training Academy to train and equip fresh graduates to be industry ready. Explain any four features of the type of product that Ms. Sheena is planning to offer.
Chapter:
Business organisations use a certain technique to diagnose and analyse their micro and macro environment. Name and explain the technique.
Chapter:
Coordination is inherent in Planning, Organising and Staffing functions of management. Validate this statement by giving three suitable reasons.
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Ms. Surabhi wants to invest ₹ 2,00,000 in a debt security of a company for ten years. She prioritises the safety of her investment.
Which debt security would you recommend for her investment? Explain any four of its features.
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Companies which follow a liberal dividend policy may not benefit from Self-financing method by retaining its profits.
Justify this statement by discussing any three advantages and any two disadvantages of Retained Earnings.
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Briefly explain Physical Distribution with any three of its key elements.
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Describe the types of markets on the basis of subject of exchange.
Chapter:
Read the passage given below and answer the questions that follow.
| XYZ Company had planned to increase its profit margin by 30% in the current financial year. But it could not achieve the set target in the first quarter of the year due to cases of theft by employees. The Board of Directors formulated a policy of ‘zero tolerance’ for theft. To prevent such cases, it was decided to install CCTV cameras in the rooms where the expensive products were stored. The team of Senior Managers communicated the same to all the employees of the organization. The decisions were implemented, and instructions were given to the concerned departments to impose a penalty if an employee was found guilty. The Human Resource department incorporated the same in the employee handbook. |
- A few steps of Controlling have been emphasised in the above case. Discuss any two of them. (2)
- Mention any two objectives of Communication with reference to the above case. (2)
- Explain the importance of Controlling by giving any four points. (4)
Chapter:
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CISCE previous year question papers Class 12 Commerce with solutions 2025 - 2026
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