Question

Sampark, a mobile company, advertises its phone as having an ‘unbreakable screen.’ A customer buys it, but the screen cracks after a minor fall. He requests a replacement, but the company refuses it, saying that the advertisement was only for marketing.

Which consumer rights are most relevant here for the customer?

(P) Right to be Heard

(Q) Right to Redressal

(R) Right to Safety

(S) Right to Information

Options

• Only (P) and (Q)

• Only (Q) and (R)

• Only (P) and (R)

• Only (Q) and (S)

Answer 1

Only (Q) and (S)

Explanation:

The company falsely advertised an “unbreakable screen,” but the product did not match the claim. This violates:

• Right to Redressal (Q): The customer can demand replacement or compensation.
• Right to Information (S): The customer was misled by incorrect product details.