ISC (Commerce)
Academic Year: 2021-2022
Date & Time: 6th May 2022, 2:00 pm
Duration: 1h30m
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The process of filling job vacancies within the organisation from the existing work force is termed as ______.
Internal recruitment
External recruitment
Selection
Staffing
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Specialists or experts playing advisory roles to the generalist managers is a feature of ______.
Divisional structure
Line and Staff structure
Functional structure
Decentralised structure
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Which one of the following is NOT a feature of an informal organisation?
There are no written rules and regulations.
They are often created spontaneously by people with common interests.
Membership is voluntary.
They are based on division of labour.
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Assertion: Marketing Research serves as the intelligence wing of the business.
Reason: Marketing research provides a strong basis for formulating marketing strategies and policies.
Both Assertion and Reason are true, and Reason is the correct explanation for assertion.
Both Assertion and Reason are true, but Reason is not the correct explanation for assertion.
Assertion is true but Reason is false.
Assertion is false but Reason is true.
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Publication of a magazine on consumer rights is an example of the right to ______.
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State whether the following statement is true or false.
Communication done through informal channels is also known as grapevine.
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State whether the following statement is true or false.
The first step in the process of controlling, as a function of management, is the comparison of actual performance with standard performance.
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Name the element of promotion mix which involves a direct personal contact between the buyer and the seller.
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Briefly explain the meaning of the terms line organisation structure and functional organisation structure.
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With reference to Maslow’s theory, state the meaning of safety or security needs.
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Discuss in brief various barriers to communication.
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Briefly discuss the meaning of controlling with reference to the functions of management.
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Briefly explain commodity market with the help of an example.
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State any two points of difference between recruitment and selection.
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| Vehicle Ltd. is an automobile manufacturer in India. It makes one million cars every year and has a sales network of company approved retailers who sell cars across cities. |
Identify and briefly explain the type of channel of distribution adopted by the company. State any two factors that are considered while choosing the channel of distribution.
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| Rashmi went to purchase a packet of chocolates. The shopkeeper, handed her a packet which did not have the MRP, date of manufacture and date of expiry printed on it. Rashmi decided not to buy the packet. |
Identify and explain the right of the consumer which has been violated in the above case. Briefly explain any two points highlighting the need for consumer protection.
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State any three points highlighting the importance of ‘directing’ function.
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Briefly explain the meaning of the following term:
Motivation
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Briefly explain the meaning of the following term:
Training
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Explain any four points on the importance of organising, as a function of management.
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Read the given passage carefully and answer the following questions.
| A small company produces herbal products like tooth powder, bathing soap etc. The company packs these products in thin wrapping papers which often results in the products getting damaged in transit. The customers have complained about the products being damaged due to the delicate packaging. They have also suggested that the company should label its products properly. |
- Mention any two features of good packaging.
- In the above context, briefly explain any two merits of labelling.
Chapter:
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