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Question
Justify the following statement:
A secretary should be courteous and have a pleasing personality.
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Solution
- A secretary should be courteous, as courtesy shows politeness, respect, and kindness.
- He has to deal with people of different temperaments in the staff and society.
- Courtesy helps in building goodwill and creating a positive impression of the employer and the organization.
- A pleasing personality reflects confidence, good manners, way of talking, and cooperative behavior.
- The secretary has to interact with directors, employees, shareholders, investors, government officials, and the public.
- A pleasant and impressive personality helps him handle people tactfully, complete work efficiently, and improve the image of the organization.
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