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Question
Explain the following term/concept:
Tactfulness
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Solution
(1) The term ‘tact’ means skill in dealing with people or handling difficult situation. It is an ability of a person to handle a situation in a right manner.
(2) A secretary must be tactful because he has to face unexpected and difficult situations. He knows the secret of his employer or the organization and without disclosing them he has to keep others happy.
(3) The secretary should know the art of getting work done without offending others (i.e. diplomatically) Secretary has to present the unpleasant facts in a most acceptable form. This is possible with tact alone. He will be able to secure co-operation from others, only if he is tactful.
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