Topics
Principles of Management
- Concept of Management Principles
- Nature of Management Principles
- Significance of Management Principles
- Theories of Management
- Henry Fayol's Administrative Theory of Management
- Taylor's Scientific Management Theory
- Emerging Trends in Management
Functions of Management
- Functions of Management
- Planning
- Organising
- Staffing
- Directing
- Co-ordinating
- Controlling
- Comparative Study of Management Functions
Entrepreneurship Development
- Concept of Entrepreneur
- Entrepreneurship Development
- Process of Entrepreneurship Development
- Recent Initiatives in Entrepreneurship Development
- Start up India
- Stand-up India
- Agro Tourism (Rural Tourism)
- Women Entrepreneurship Platform (WEP)
- Concept of Intrapreneurs
- Employees' Contribution to Innovation
Business Services
- Concept of Service
- Business Services
- Types of Business Services
- Banking
- Banking > Functions of Commercial Bank
- Types of Insurance
- Insurance
- Transport
- Modes of Transport
- Types of Transport > Roadways
- Types of Transport > Railways
- Air Transport
- Communication
- Warehousing
- Types of Communication
- Postal Service
- Modern Means of Communication
- Comparative Study of Business Services
- Comparative Study of Business Services
Emerging Modes of Business
- Concept of E-business
- Online Transactions
- Buying and Selling Process
- Concept of Outsourcing
- Forms of Outsourcing
- Business Process Outsourcing (BPO)
- Knowledge Process Outsourcing (KPO)
- Legal Process Outsourcing (LPO)
- Comparative Study of E-Business
Social Responsibilities of Business
- Concept of Social Responsibility
- Responsibilities Towards Different Interest Groups
- Social Responsibility Towards Protection of Environment
- Business Ethics
- Corporate Social Responsibility
Consumer Protection
- Concept of Consumer
- Concept of Consumer Protection
- Importance of Consumer Protection
- Consumer Rights
- Responsibilities of Consumers
- Ways and Means of Consumer Protection
- Consumer Protection Act, 2019
- Role of Consumer Organisations and NGO's
- Comparison of Consumer Dispute Redressal Agencies
Marketing
- Concept of Marketing
- Concept of Market
- Types of Market
- Importance of Marketing
- Functions of Marketing
- Concept of Marketing Mix
Estimated time: 5 minutes
CBSE: Class 12
The Consumer Protection Act
The Consumer Protection Act, 2019 seeks to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances.
CBSE: Class 12
Main Features
- The Act extends to the whole of India.
- It is applicable to all types of businesses.
- It covers businesses whether they are manufacturers or traders.
- It applies to businesses supplying goods or providing services.
- It is also applicable to e-commerce firms.
CBSE: Class 12
Rights and Protection of Consumers
- The Act confers certain rights to consumers.
- These rights are given with a view to empowering consumers.
- The Act aims to protect the interests of consumers.
- It provides protection against malpractices and exploitation.
CBSE: Class 12
Key Points: Consumer Protection Act, 2019
- Seeks protection and promotion of consumers’ interests.
- Provides speedy and inexpensive redressal of consumer grievances.
- Extends to the whole of India.
- Applies to all types of businesses, including e-commerce firms.
- Covers businesses supplying goods and providing services.
- Confers rights on consumers to empower them.
- Ensures protection against malpractices and exploitation.
Related QuestionsVIEW ALL [11]
| Palak went to a shop to buy hair oil. The shopkeeper forced her to buy a particular brand of hair oil from various available brands, irrespective of the willingness of Palak. |
Which right of Palak, as a consumer, has been violated and where can she file a case against the shopkeeper? Name the two other rights of the consumer.
