Topics
Principles of Management
- Concept of Management Principles
- Nature of Management Principles
- Significance of Management Principles
- Theories of Management
- Henry Fayol's Administrative Theory of Management
- Taylor's Scientific Management Theory
- Emerging Trends in Management
Functions of Management
- Functions of Management
- Planning
- Organising
- Staffing
- Directing
- Co-ordinating
- Controlling
- Comparative Study of Management Functions
Entrepreneurship Development
- Concept of Entrepreneur
- Entrepreneurship Development
- Process of Entrepreneurship Development
- Recent Initiatives in Entrepreneurship Development
- Start up India
- Stand-up India
- Agro Tourism (Rural Tourism)
- Women Entrepreneurship Platform (WEP)
- Concept of Intrapreneurs
- Employees' Contribution to Innovation
Business Services
- Concept of Service
- Business Services
- Types of Business Services
- Banking
- Functions of Commercial Bank
- Types of Insurance
- Insurance
- Transport
- Modes of Transport
- Types of Transport > Roadways
- Types of Transport > Railways
- Air Transport
- Communication
- Warehousing
- Types of Communication
- Postal Service
- Modern Means of Communication
- Comparative Study of Business Services
- Comparative Study of Business Services
Emerging Modes of Business
- Concept of E-business
- Online Transactions
- Buying and Selling Process
- Concept of Outsourcing
- Forms of Outsourcing
- Business Process Outsourcing (BPO)
- Knowledge Process Outsourcing (KPO)
- Legal Process Outsourcing (LPO)
- Comparative Study of E-Business
Social Responsibilities of Business
- Concept of Social Responsibility
- Responsibilities Towards Different Interest Groups
- Social Responsibility Towards Protection of Environment
- Business Ethics
- Corporate Social Responsibility
Consumer Protection
Marketing
- Concept of Marketing
- Concept of Market
- Types of Market
- Importance of Marketing
- Functions of Marketing
- Concept of Marketing Mix
Estimated time: 5 minutes
CBSE: Class 12
The Consumer Protection Act
The Consumer Protection Act, 2019 seeks to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances.
CBSE: Class 12
Main Features
- The Act extends to the whole of India.
- It is applicable to all types of businesses.
- It covers businesses whether they are manufacturers or traders.
- It applies to businesses supplying goods or providing services.
- It is also applicable to e-commerce firms.
CBSE: Class 12
Rights and Protection of Consumers
- The Act confers certain rights to consumers.
- These rights are given with a view to empowering consumers.
- The Act aims to protect the interests of consumers.
- It provides protection against malpractices and exploitation.
CBSE: Class 12
Key Points: Consumer Protection Act, 2019
- Seeks protection and promotion of consumers’ interests.
- Provides speedy and inexpensive redressal of consumer grievances.
- Extends to the whole of India.
- Applies to all types of businesses, including e-commerce firms.
- Covers businesses supplying goods and providing services.
- Confers rights on consumers to empower them.
- Ensures protection against malpractices and exploitation.
Test Yourself
Related QuestionsVIEW ALL [13]
How does the Consumer Protection Act, 2019 seek to make redressal of consumer grievances accessible?
Select the correct option.
(District commission, 2019, not less than four members, Compensation exceeds ten crores, Janahit Yachika)
| Group A | Group B |
| A. District Judge | ______ |
| B. ______ | Members of the National Commission |
| C. Consumer Protection Act | ______ |
| D. National Commission | ______ |
| E. ______ | Matter of general public interest |
