Question

Palak went to a shop to buy hair oil. The shopkeeper forced her to buy a particular brand of hair oil from various available brands, irrespective of the willingness of Palak.

Which right of Palak, as a consumer, has been violated and where can she file a case against the shopkeeper? Name the two other rights of the consumer.

Answer 1

Palak has a right to select her own product as per the Consumer Protection Act, 2019 → under the "right to choose" - A variety of products are available in the market at competitive prices and customers have a chance to choose from the alternatives available.

Other rights:

1. Right to Safety/Protection: The right to safety is important for safe and secure living. The right to safety means the right to be protected against products, Production-processes and services, which are hazardous to health or life.
2. Right to be informed/Right to Representation: Consumers should have the right to be informed about the quality, quantity, purity standard and price of goods and services as to make the right decisions and protect themselves against abusive practices.