Topics
Principles of Management
- Concept of Management Principles
- Nature of Management Principles
- Significance of Management Principles
- Theories of Management
- Henry Fayol's Administrative Theory of Management
- Taylor's Scientific Management Theory
- Emerging Trends in Management
Functions of Management
- Functions of Management
- Planning
- Organising
- Staffing
- Directing
- Co-ordinating
- Controlling
- Comparative Study of Management Functions
Entrepreneurship Development
- Concept of Entrepreneur
- Entrepreneurship Development
- Process of Entrepreneurship Development
- Recent Initiatives in Entrepreneurship Development
- Start up India
- Stand-up India
- Agro Tourism (Rural Tourism)
- Women Entrepreneurship Platform (WEP)
- Concept of Intrapreneurs
- Employees' Contribution to Innovation
Business Services
- Concept of Service
- Business Services
- Types of Business Services
- Banking
- Banking > Functions of Commercial Bank
- Types of Insurance
- Insurance
- Transport
- Modes of Transport
- Types of Transport > Roadways
- Types of Transport > Railways
- Air Transport
- Communication
- Warehousing
- Types of Communication
- Postal Service
- Modern Means of Communication
- Comparative Study of Business Services
- Comparative Study of Business Services
Emerging Modes of Business
- Concept of E-business
- Online Transactions
- Buying and Selling Process
- Concept of Outsourcing
- Forms of Outsourcing
- Business Process Outsourcing (BPO)
- Knowledge Process Outsourcing (KPO)
- Legal Process Outsourcing (LPO)
- Comparative Study of E-Business
Social Responsibilities of Business
- Concept of Social Responsibility
- Responsibilities Towards Different Interest Groups
- Social Responsibility Towards Protection of Environment
- Business Ethics
- Corporate Social Responsibility
Consumer Protection
- Concept of Consumer
- Concept of Consumer Protection
- Importance of Consumer Protection
- Consumer Rights
- Responsibilities of Consumers
- Ways and Means of Consumer Protection
- Consumer Protection Act, 2019
- Role of Consumer Organisations and NGO's
- Comparison of Consumer Dispute Redressal Agencies
Marketing
- Concept of Marketing
- Concept of Market
- Types of Market
- Importance of Marketing
- Functions of Marketing
- Concept of Marketing Mix
Estimated time: 4 minutes
CBSE: Class 12
Meaning
- A consumer is a person who uses or enjoys goods or services.
- A consumer is a person who buys goods or takes services for some payment (now or later, full or part).
- A person using the goods or getting the benefit of services with the buyer’s permission is also a consumer.
CBSE: Class 12
Scope of Transactions
- The definition applies to both offline and online transactions.
- Includes transactions through electronic means.
- Includes teleshopping, direct selling, and multilevel marketing.
CBSE: Class 12
Who is not a consumer
- A person who takes goods or services for resale is not a consumer.
- A person who takes goods or services for commercial purpose is not a consumer.
- Such persons are not covered by the Consumer Protection Act 2019.
CBSE: Class 12
Key Points: Concept of Consumer
- Consumer uses or enjoys goods or services.
- Must buy or take services against some form of payment.
- Users or beneficiaries with buyer’s permission are also consumers.
- Law covers offline and online transactions, including electronic, teleshopping, direct selling, and multilevel marketing.
- Those taking goods or services for resale or commercial purpose are not consumers under this Act.
