Question

How does the Consumer Protection Act, 2019 seek to make redressal of consumer grievances accessible?

विकल्प

• By imposing high fees on consumers to deter frivolous complaints

• By requiring consumers to approach the Supreme Court directly

• By making the redressal process speedy and inexpensive

• By making the process lengthy to ensure thorough investigation

Answer 1

The Act seeks to protect and promote the consumers' interest through speedy and inexpensive redressal of their grievances. The twin characteristics of speed and low cost make grievance redressal accessible and effective for all consumers.