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Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 6 - Staff Morale [Latest edition]

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Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 6 - Staff Morale - Shaalaa.com
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Solutions for Chapter 6: Staff Morale

Below listed, you can find solutions for Chapter 6 of CISCE Goyal Brothers Prakashan for Business Studies [English] Class 12 ISC.


EXERCISESQUESTION BANK
EXERCISES [Pages 78 - 81]

Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 6 Staff Morale EXERCISES [Pages 78 - 81]

Objective Type Questions MCQ's (Select the best Alternative)

EXERCISES | Q I. A. 1. | Page 78

Which of the following is a symptom of high morale?

  • Lack of discipline

  • Feeling sense of flow at work

  • Resistance to change

  • All of these

EXERCISES | Q I. A. 2. | Page 78

Which of the following is a system of low morale?

  • Low productivity

  • Lesser customer care

  • Strikes and sabotage

  • All of these

EXERCISES | Q I. A. 3. | Page 79

Teamwork helps in ______.

  • increasing the productivity of the employees

  • increasing absenteeism

  • resistance to change

  • None of these

EXERCISES | Q I. A. 4. | Page 79

Which of the following method management can use to measure and evaluate morale of its staff?

  • Observation

  • Company records

  • Counselling

  • All of these

EXERCISES | Q I. A. 5. | Page 79

Which of the following is a feature of morale?

  • Morale is a state of mind which reflects mental health.

  • Morale is the aggregate of attitudes, feelings, emotions, sentiments, etc.

  • Both Morale is a state of mind which reflects mental health and Morale is the aggregate of attitudes, feelings, emotions and seniments etc.

  • Neither Morale is a state of mind which reflects mental health nor Morale is the aggregate of attitudes, feelings, emotions and seniments etc.

EXERCISES | Q I. A. 6. | Page 79

Which of the following is the effect of morale on the minds of staff?

  • Morale influences human behaviour and performance.

  • Morale is a state of mind, which reflects mental health.

  • Both Morale influences human behaviour and performance and Morale is a state of mind, which reflects mental health.

  • Neither Morale influences human behaviour and performance nor Morale is a state of mind, which reflects mental health.

EXERCISES | Q I. A. 7. | Page 79

Which of the following is not a method of raising morale?

  • Trusted Supervision

  • Effective Communication

  • Poor working conditions

  • Participation

EXERCISES | Q I. A. 8. | Page 79

Which of the following is a method of raising morale?

  • Style of supervision

  • Worthwhile goals

  • Attitude towards co-workers

  • All of the level

Fill in the blanks with suitable words given in brackets.

EXERCISES | Q I. B. 1. | Page 79

Morale represents the ______ of individuals and groups.

  • attitudes

  • skill

  • knowledge

EXERCISES | Q I. B. 2. | Page 79

High morale of the individual or group leads to higher ______ whereas low morale causes downfall.

  • performance and productivity

  • loyalty towards leader

EXERCISES | Q I. B. 3. | Page 79

Low morale is reflected in ______.

  • happy family life

  • higher productivity

  • frustration

EXERCISES | Q I. B. 4. | Page 79

Counselling is one of the effective way to diagnose the cause of an individuals ______.

  • dissatisfaction

  • feedback of performance

  • job enrichment

EXERCISES | Q I. B. 5. | Page 79

Surveys can be conducted either by ______ or through meetings.

  • questionnaire

  • through observation

  • through media

EXERCISES | Q I. B. 6. | Page 79

Morale is of two types (a) individual morale and (b) ______.

  • group morale

  • circular

  • questionnaires

Very Short Answer Type Questions

EXERCISES | Q I. C. 1. | Page 79

Define morale.

EXERCISES | Q I. C. 2. | Page 80

What is low morale?

EXERCISES | Q I. C. 3. | Page 80

What do you understand by high morale?

EXERCISES | Q I. C. 4. | Page 80

State any two measures to evaluate the morale of staff members.

EXERCISES | Q I. C. 5. | Page 80

Suggest any two ways to enhance the morale of employees.

EXERCISES | Q I. C. 6. | Page 80

What is counselling?

EXERCISES | Q I. C. 7. | Page 80

State any two advantages of high morale.

EXERCISES | Q I. C. 8. | Page 80

Write two steps of the Management for improving morale of its staff members.

Short Answer Type Questions

EXERCISES | Q II. 1. | Page 80

State the importance of team work.

EXERCISES | Q II. 2. | Page 80

State the two most important factors that can act as a morale depressant or stimulant depending on how it is used.

EXERCISES | Q II. 3. | Page 80

What do you understand by the term morale of employees?

EXERCISES | Q II. 4. | Page 80

State the importance of team work.

EXERCISES | Q II. 5. | Page 80

How can a supervisor affect an employee’s morale?

EXERCISES | Q II. 6. | Page 80

What do you understand by the term ‘morale depressants’?

EXERCISES | Q II. 7. | Page 80

What is the effect of high morale of staff on productivity?

EXERCISES | Q II. 8. | Page 80

What is the significance of team work in the successful functioning of an organisation?

EXERCISES | Q II. 9. | Page 80

State any two consequences of low morale.

EXERCISES | Q II. 10. | Page 80

Explain how office layout can act as a morale depressant as well as a morale stimulant.

EXERCISES | Q II. 11. | Page 80

Define staff morale.

EXERCISES | Q II. 12. | Page 80

Sound policies and practices of management are morale depressants. State true or false with reasons.

  • True

  • False

EXERCISES | Q II. 13. | Page 80

Morale is the attitude of staff towards work co-employees and the organisation. In this context, what does ‘friction among employees’ indicate?

EXERCISES | Q III. 1. (a) (i) | Page 80

What do you understand by high morale?

EXERCISES | Q III. 1. (a) (ii) | Page 80

High morale boosting of employees different from motivating the employees? Give a suitable example to support your argument.

EXERCISES | Q III. 1. (b) (i) | Page 80

What are the factors that reduce morale?

EXERCISES | Q III. 1. (b) (ii) | Page 80

Suggest measures that may be adopted to improve morale.

EXERCISES | Q III. 2. (i) | Page 80

Suggest some indicators of low morale of an employee.

EXERCISES | Q III. 2. (ii) | Page 80

Suggest measures that may be adopted to improve morale.

EXERCISES | Q III. 3. | Page 80

State and explain some basic principles of staff management which are instrumental in keeping a high morale of the employees working in a modern office.

EXERCISES | Q III. 4. (i) | Page 80

What is the significance of team work in the successful functioning of an organisation?

EXERCISES | Q III. 4. (ii) | Page 80

What measures would you prescribe towards building an effective team in an organisation like a hospital or a bank or a post office?

EXERCISES | Q III. 5. | Page 80

What factors would you consider in building a team in undertaking relief work in a cyclone-affected area?

EXERCISES | Q III. 6. (a) | Page 80

Suggest some indicators of low morale of an employee.

EXERCISES | Q III. 6. (b) | Page 80

Explain any four methods of raising staff morale.

EXERCISES | Q III. 7. (a) | Page 81

You are the owner of a readymade garments factory.

What are morale depressants?

EXERCISES | Q III. 7. (b) | Page 81

You are the owner of a readymade garments factory.

What factors will act as morale depressants in your organisation?

EXERCISES | Q III. 7. (c) | Page 81

You are the owner of a readymade garments factory.

What are the signs of low morale in the employees?

EXERCISES | Q III. 8. | Page 81

Suggest measures that may be adopted to improve morale.

EXERCISES | Q III. 9. | Page 81

Explain the relationship between morale and productivity.

EXERCISES | Q III. 10. | Page 81

Explain the relationship between morale and productivity.

EXERCISES | Q III. 11. | Page 81

Explain any four factors that influence staff morale. 

EXERCISES | Q III. 12. | Page 81

Explain any four factors that influence staff morale. 

QUESTION BANK [Pages 81 - 82]

Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 6 Staff Morale QUESTION BANK [Pages 81 - 82]

QUESTION BANK | Q 1. | Page 81

Explain any four factors that influence staff morale. 

QUESTION BANK | Q 2. | Page 81

Suggest some indicators of low morale of an employee.

QUESTION BANK | Q 3. | Page 81

“High morale is no guarantee of high performance.” Explain.

QUESTION BANK | Q 4. (i) | Page 81

Why is team work necessary?

QUESTION BANK | Q 4. (ii) | Page 81

What factors would you consider in building a team in undertaking relief work in an earthquake affected city?

QUESTION BANK | Q 5. (i) | Page 82

What do you understand by the term ‘morale depressants’?

QUESTION BANK | Q 5. (ii) | Page 82

What are the factors that reduce morale?

QUESTION BANK | Q 6. | Page 82

Explain any four methods of raising staff morale.

Solutions for 6: Staff Morale

EXERCISESQUESTION BANK
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 6 - Staff Morale - Shaalaa.com

Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 6 - Staff Morale

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Concepts covered in Business Studies [English] Class 12 ISC chapter 6 Staff Morale are Overview of Staff Morale, Meaning and Definition of Staff Morale, Characteristics of Staff Morale, Morale Productivity Matrix, Measurement of Morale, Factors Influencing Morale, Determinants of Morale, Methods of Raising Morale, Indicators of Low Morale or Disadvantages of Low Morale, Passive Effects of High Morale or Advantages of High Morale, Importance of Team Work, Measures for Building Effective Teams.

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