ISC (Commerce) Class 12 - CISCE Question Bank Solutions for Commerce

Answer the question.
Explain the need for consumer protection.

What is meant by the term place in the marketing mix?

Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.

Explain the need for consumer protection.

Explain any four needs of consumer protection.

A wholesaler sold adulterated goods which were hazardous to the consumer's health.

A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.

The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.

Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?

Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.

1. Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
2. Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
3. Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.

Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?

Define Management.

Answer the question briefly.
Why is management considered to be discipline?

“Management is universal.” Comment.

Explain any three objectives of management.

Mohan, the manager of a business organisation, is very lax with his employees and subordinates. He does not give them parameters or rules for reporting to work and deadlines for completion of assignments.

Which principle of management given by Henri Fayol is NOT being followed by Mohan?

Answer the question.
Mention two types of markets, on the basis of the position of buyers and sellers.

Give any three advantages of branding to the marketers.

What is the importance of finance to a business concern? 

Give any two features of RTGS.

Name two types of markets on the basis of the nature of transactions.