Advertisements
Advertisements
Question
Discuss the expectations of customers and business associates.
Advertisements
Solution
The expectations of Customers from a business concern are:
- Quality items or services.
- Reasonable prices.
- Cash receipts for the items purchased.
- Guarantee or warranty fulfilment.
- Prompt and effective after-sales service for durable products.
The expectations of business associates/suppliers from a business concern are:
- Fair prices for supplies.
- Making regular and timely payments in accordance with credit terms.
- Reasonable terms of delivery and payment.
- Regular supply orders.
- Correct information on the company’s financial situation.
- Healthy and cooperative inter-business relationships.
APPEARS IN
RELATED QUESTIONS
Mention any two expectations of Employees.
State any two expectations of the Government from a business concern.
The ______ expects the organisation to follow the laws of the country, pay taxes honestly etc.
Every stakeholder group expects something from a business organisation. Which of the following are the two expectations of suppliers?
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Owners | i | May make decisions which affect the business |
| (b) | Suppliers | ii | Want product at good prices |
| (c) | Customers | iii | Want business to grow and make profits |
| (d) | Manager | iv | May increase their prices |
State any two expectations of shareholders from a business concern.
State any two expectations of competitors from a business concern.
Explain the expectations of internal stakeholders in a commercial organisation.
Explain the expectations of employers and employees as stakeholders in a commercial organisation.
Explain the expectations of government from a business enterprise.
