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प्रश्न
Discuss the expectations of customers and business associates.
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उत्तर
The expectations of Customers from a business concern are:
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Quality items or services.
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Reasonable prices.
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Cash receipts for the items purchased.
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Guarantee or warranty fulfilment.
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Prompt and effective after-sales service for durable products.
The expectations of business associates/suppliers from a business concern are:
- Fair prices for supplies.
- Making regular and timely payments in accordance with credit terms.
- Reasonable terms of delivery and payment.
- Regular supply orders.
- Correct information on the company's financial situation.
- Healthy and cooperative inter-business relationships.
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संबंधित प्रश्न
______ expect the business organization to follow the laws and regulations of the country.
State any two expectations of employers from a commercial organisation.
The ______ expects the organisation to follow the laws of the country, pay taxes honestly etc.
______ is an expectation of employers.
Which of the following are the two expectations of government from a business organisation?
Every stakeholder group expects something from a business organisation. Which of the following are the two expectations of suppliers?
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Suppliers | i | Contribution of business to the local economy |
| (b) | Employees | ii | Provide capital |
| (C) | Shareholders | iii | Provide physical and mental efforts |
| (d) | General public | iv | i |
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Suppliers | i | Contribution of business to the local economy |
| (b) | Employees | ii | Provide capital |
| (C) | Shareholders | iii | Provide physical and mental efforts |
| (d) | General public | iv | Provide raw materials to the firm |
Explain the expectations of internal stakeholders in a commercial organisation.
Explain the conflicting needs of the stakeholders of a company.
