C. B. Gupta solutions for कमर्शियल ऐप्लिकेशन [अंग्रेजी] कक्षा ९ आयसीएसई chapter 8 - Communication in a Commercial Organisation [Latest edition]

Communication may be defined as ______.

Statement I: Communication is the process of conveying written, verbal or gestural messages from one person to another so that they are understood. 

Statement II: Communication involves exchange or sharing of ideas, opinions and facts between two or persons.

What type of communication is being depicted in the given picture?

Communication has become all the more essential due to:

Communication is said to be the nervous system of an organisation as:

Perception barriers occur when the sender encodes a message based on their biases and assumptions.

The main barriers to communication are ______.

Some persons tend to form a judgement or arrive at a conclusion before receiving the complete message. This tendency is known as ______.

Which of the following is an advantage of Formal Communication?

Which of the following is a disadvantage of the communication channel shown in the given picture?

Informal communication is ______.

A manager refuses to pass on critical information to subordinates to maintain their superior status. Which barrier is this an example of?

Statement I: Informal communication often contains rumours and distorted facts.

Statement II: Informal communication provides emotional support to employees.

Assertion (A): External communication involves interactions with individuals and entities outside the organisation.

Reasoning (R): Internal communication is essential as it creates mutual understanding and trust among employers and employees.

An organisation notices frequent miscommunication between its departments. What is the most likely barrier?

A manager refuses to pass on critical information to subordinates to maintain their superior status. Which barrier is this an example of?

Informal communication can be faster than formal communication but is less reliable for official matters.

A department head resolves a conflict between two employees by encouraging open dialogue and finding common ground. What is the primary outcome of this approach?

Why is informal communication sometimes called “grapevine”?

An employee learns about a potential policy change through informal conversations with coworkers. Later the policy turns out to be different from what they expected. Informal communication is always an accurate source of organizational information.

Which of the following statements regarding formal communication is wrong?

Statement I: Communication is a means of effective control.

Statement II: Effective communication helps to develop harmonious interpersonal relations and industrial peace.

A manager refuses to pass on critical information to subordinates to maintain their superior status. Which barrier is this an example of?

A marketing manager gathers customer feedback and adapts the campaign strategy to meet customer expectations. What is the primary benefit of this approach?

Communication is said to be effective only when the sender and receiver agree on the message.

During a crisis, a company representative speaks clearly and calmly to the media, providing only verified information. What is the advantage of this approach?

How does communication facilitate public relations?

What is formal communication?

Define informal communication/grapevine.

How does horizontal communication foster collaboration and teamwork across departments?

How does diagonal communication improve efficiency foster collaboration in organisations with complex historical structure?

Distinguish between upward communication and downward communication.

How do interpersonal skills enhance the effectiveness of communication?

State any one key skill required for impactful communication.

What are the possible disadvantages of the form of communication depicted in the image?

How does communication act as a foundation for decision-making and coordination in commercial organisation?

Explain any four objectives of communication.

Explain the skills required for effective communication.

Explain the advantages of formal communication.

Explain the disadvantages of formal communication.

How does informal communication foster better relationships and creativity?

Differentiate between formal and informal organisations on the basis of

1. origin,
2. authority, and
3. flow of communication.

A colleague misunderstands your message due to semantic barriers. How would you use your interpersonal skills to clarify the message and maintain a positive relationship?

Visit a large business/new business organisation in or near your city. Study and observe the communication system used in the organisation. Find out the problems faced by the organisation in communication. Give suggestions to solve these problems.

What is communication?

State four characteristics of communication.

Why the relevance of communication has increased in commercial organisations? Give six reasons.

A new policy is being implemented in your organisation. How would you ensure that the message is effectively communicated to all employees to minimize misunderstandings?

What is meant by ‘rumour’ in communication?

What are semantic barriers of communication?

State the organisational barriers to communication.

State any four psychological barriers of communication.

State the characteristics of a good communication system.

“Communication is the vehicle through which basic management functions are carried out”. Justify this statement.

As a team leader, how would you encourage upward communication among your team members to foster trust and mutual understanding?