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Revision: Staff Training Business Studies ISC (Commerce) Class 12 CISCE

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Definitions [2]

Definition: Training

Training is a process that improves skills and abilities related to performance.

Definition: Training
  • "Training is the act of increasing the knowledge and skills of an employee for doing a particular job". - Flippo
  • “The term training is used here to indicate only the process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased". - M. J. Jucius
  •  "Training is an organised procedure in which people learn knowledge and or skill to definite purpose". - Dale S. Beach
  •  to "Training is the process by which manpower is filled for the particular jobs it is perform." - Dale Yoder

Key Points

Key Points: Training
  • Training is the process of increasing employees’ knowledge, skills, and abilities to perform a specific job efficiently.
  • It improves productivity, reduces absenteeism and labour turnover, and increases job satisfaction.
  • Training is given after selection, during work (orientation/refresher), and after promotion.
  • It develops both job skills and personal qualities like punctuality, discipline, teamwork, safety, and good conduct.
  • Common training methods include lectures, case method, role play, management games, counselling, and team training.
  • The main objectives are to prepare employees for jobs, improve present performance, and develop future leaders.
  • Training is a systematic and organised activity aimed at bringing positive behavioural change in employees.
Difference Between Training, Education and Development
Points of Distinction Training Education Development
Meaning Imparting job-related skills Overall growth of employee Improving general knowledge
Purpose To do the job better Overall growth of employee To develop employees
Orientation Job-oriented Knowledge-oriented Career-oriented
Scope Narrow Broader Broadest
Focus Improves work efficiency Develops logical thinking Develops personality
Key Points: Types of Training
  • Induction or orientation training is given to new employees to familiarise them with the organisation, rules, and work environment.
  • Job training provides employees with the skills and knowledge required to perform a specific job efficiently.
  • Remedial training is conducted to correct mistakes and improve weak areas in employee performance.
  • Safety training creates safety awareness and teaches the use of safety devices to prevent accidents.
  • Promotional and refresher training prepare employees for higher positions and update their skills with new methods and technology.
Key Points: Hindrances to Training
  • Lack of top management support.
  • Shortage of funds required for training.
  • Shortage of qualified trainers.
  • Lack of faith in the usefulness of training.
  • Lack of willingness to learn on the part of trainees.
Key Points: Concept of Training
  • Training is the process of increasing the knowledge and skills of employees to perform a specific job efficiently.
  • It is a systematic and organised activity carried out after the selection and placement of employees.
  • Training is a two-way process, as it involves someone who teaches and someone who learns.
  • The main objective of training is to improve the job performance and work efficiency of employees.
  • Training helps in preparing employees for higher responsibilities and achieving organisational goals.
Key Points: Methods and Techniques of Training
  • Training methods are of two types: On-the-Job Training and Off-the-Job Training.
  • On-the-Job Training means learning by doing the actual job under the supervision of a superior.
  • Apprenticeship Training combines theory and practical training and follows the “earn while you learn” system.
  • Internship Training is a joint programme of educational institutions and business firms and is common in professional courses.
  • On-the-Job Training is economical and practical but may lead to accidents and unorganized learning.
  • Vestibule Training is given in a separate training centre with similar machines and is safe but expensive.
  • Classroom Training is conducted in classrooms and is suitable for teaching theoretical knowledge and concepts.
Difference Between On-the-Job Training and Off-the-Job Training
Basis of Distinction On-the-Job Training Off-the-Job Training
Work Place Given at the workplace Given outside the workplace
Trainers Superiors train employees Experts or professionals train
Cost Less expensive Expensive
Time Less time-consuming Time-consuming
Nature Used for simple jobs Used for complex jobs
Key Points: Benefits of Training to Employees
  • Skill Development – Training improves existing skills and helps employees learn new skills.
  • Career Advancement – Training creates opportunities for promotions and higher responsibilities.
  • Increased Confidence – Training builds confidence and helps employees perform tasks with self-assurance.
  • Personal Growth – Training supports overall personal and professional development.
  • Job Satisfaction and Engagement – Training increases interest in work and improves job satisfaction.
  • Recognition and Appreciation – Training shows that the employer values and invests in employees.
Key Points: Benefits of Training to Employers
  • Enhanced Productivity and Performance – Training increases efficiency and improves quality of work.
  • Improved Employee Satisfaction – Training boosts morale by supporting employee growth.
  • Talent Retention – Training reduces turnover and helps retain skilled employees.
  • Flexibility and Adaptability – Training prepares employees to handle changes effectively.
  • Cost Savings – Training reduces errors and improves operational efficiency.
  • Innovation and Growth – Training encourages creativity and supports organizational development.
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