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You Are Karan Kumar, Manager, Standard Book House Fort Road, Kochi. You Have Received a Letter of Complaint from Principal, Sunrise Global School, Calicut. - English Core

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Question

You are Karan Kumar, Manager, Standard Book House Fort Road, Kochi. You have received a letter of complaint from Principal, Sunrise Global School, Calicut. The books she had ordered were received late; number was less than ordered; and some books were in a damaged condition. Write a suitable reply to her letter in 120-150 words.

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Solution

Standard Book House

Fort Road

Delhi

 

1 March 2016

 

The Principal

Sunrise Global School

Calicut

 

Subject: Response to your letter of complaint

 

Sir

 

This is in reference to your letter of complaint regarding order no. 2764/M. Please accept our sincere apologies for the error made by our company in delivering your books late, less in number and in damaged condition.

 

As a result of our investigation, we have found that there was an error in typing at the time of placing your order. Moreover, the vehicle carrying your parcel met a road accident. This led to the delay in delivering your parcel, which got damaged due to the accident.

 

We have dispatched the new items by express courier. They should arrive by 5 March 2016. We look forward to receiving your further orders and assure you of the high standards of our products and services.

 

The inconvenience caused is deeply regretted.

 

Yours sincerely

Karan Kumar

Manager

Standard Book House

shaalaa.com
Letter Writing
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2015-2016 (March) Foreign Set 2

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