Question

TeeJay Sales, a popular electronic retailer, sold a batch of smartphones with malfunctioning batteries to its customers. The manufacturing company misrepresented the products specifications in its advertisement. On being approached by the grieving customers, TeeJay sales refused to entertain any complaints from the customers or replace or refund the products.

State and explain any three rights of the consumers which were violated in this case, as per the Consumer Protection Act, 2019.

Answer 1

Rights of consumers violated.

1. Right to Information: Consumers have the right to know the quality, quantity, potency, purity, standard, and price of goods and services.
2. Right to be Heard: Consumers have the right to have their interests heard and their problems considered at the right forums. This also includes the right to be represented in forums that consider consumer welfare.
3. Right to Seek Redressal: Consumers have the right to seek redressal.