Question

Which of the following best describes the applicability of the Consumer Protection Act, 2019 to businesses?

Options

• It is applicable to all types of businesses, including e-commerce firms

• It applies only to offline businesses and excludes online trade

• It applies only to manufacturers and excludes traders and service providers

• It applies only to large corporations with a turnover above a specified threshold

Answer 1

The Act is applicable to all types of businesses. This includes manufacturers as well as traders, businesses supplying goods or providing services, and notably extends to e-commerce firms, ensuring no business is outside the scope of consumer protection.