Question

Regarding the essential qualities of a successful salesperson, which statement is accurate?

1. Empathy, active listening, and effective communication are important traits for a salesperson.
2. A salesperson’s appearance and dressing style have strong impact on sales outcomes.
3. Aggressiveness and pushing the customer into a sale are the best techniques for success.
4. A salesperson’s personal interests and hobbies should be kept separate from their professional life.

Options

• 1. & 2.

• 3. & 4.

• Only 1.

• Only 3.

Answer 1

1. & 2.

Explanation:

Statement 1: Psychological and social attributes like empathy, active listening, and good communication skills are crucial to determining a customer's individual needs and creating long-term trust.

Statement 2: A salesperson’s physical appearance, immaculate grooming, and professional attire provide the important initial impression, which greatly affects client trust and impacts final sales outcomes.