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Question
Explain the following term/concept:
Politeness
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Solution
(1) Politeness means courtesy, kindness, presentation of good (excellent) manners. The language of a business letter must be polite, convincing and unoffending. A politeness 1n the letter helps to build a cordial relationship between letter writer and reader. The use of words like “please", “very kind of you”, “much obliged”, “thankful to you”, etc. creates a good impression on the reader.
(2) Polite words and respect for the feelings of others are the prerequisites of courtesy. However, courtesy (politeness) does not mean flattery or humility. The letter may be firm but the tone must be courteous. A courteous (polite) letter builds up the goodwill and image of the organisation.
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