Consumer Rights

• There are six consumer rights under Consumer Protection Act 2019.
• They are: Right to Safety, Right to be Informed, Right to be Assured, Right to be Heard, Right to Seek Redressal, Right to Consumer Education.

Right to Safety

• Protection from goods/services that can harm life, health or property.
• Use ISI marked electrical appliances for safe quality.

Right to be Informed

• Know full details before buying: ingredients, date, price, quantity, use.
• Law requires this information on package and label.

Right to be Assured

• Freedom to choose from many products at competitive prices.
• Marketers must offer variety in quality, brand, price and size.

Right to be Heard

• Right to complain if not satisfied with a good or service.
• Firms’ grievance cells and consumer organisations help in redressal.

Right to Seek Redressal

• Get relief against unfair or restrictive trade practices, or exploitation.
• Relief includes replacement, repair or compensation for loss/injury.

Right to Consumer Education

• Right to learn about consumer rights throughout life.
• Consumer organisations and some businesses educate consumers.

• Complaint: Written allegation to get relief (e.g. defect, deficiency, overcharge, unsafe goods/services).
• Complainant: Consumer/association/government/authority/legal heir/representative (incl. for minor).
• Spurious Goods: Goods falsely claimed as genuine.
• Unfair Trade Practice: Promoting sale by falsely representing quality, standard, quantity etc.
• Restrictive Trade Practice: Manipulates price or supply; puts unjustified cost on consumer.
• Defect: Fault/shortcoming in goods or product.
• Deficiency: Fault/shortcoming in service, including negligence or hiding information.
• Injury: Harm to body, mind or property, caused illegally.
• Product: Article/substance/raw material (gas/liquid/solid) with value, deliverable; excludes human tissues, blood, blood products, organs.
• Product Seller: Business person who imports/sells/distributes/leases/installs/repairs/markets etc., or service provider.
• Product Liability: Manufacturer/seller must compensate for harm from defective product or deficient service.

• The Consumer Protection Act, 2019 provides six consumer rights.
• Consumer rights ensure safety, information, choice, hearing, redressal, and consumer education.
• Consumers can seek replacement, repair, or compensation against unfair trade practices.
• A complaint can be filed for defects, deficient services, overcharging, or unsafe goods/services.
• Unfair trade practices involve false claims, while restrictive trade practices manipulate price or supply.
• Defect relates to goods, whereas deficiency relates to services.
• Product liability makes manufacturers and sellers responsible for harm caused by defective products or deficient services.