Question

Study the following case/situation and express your opinion.

Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.

In the above case,

1. Which right has been violated?
2. Is Ashok a buyer or end user?
3. Where can Mr. Ashok file his complaint?

Answer 1

1. Mr. Ashok's right to choose and right to redress have been violated, as he was forced into buying an unsuitable product and denied a replacement.
2. Mr. Ashok is both a buyer and an end user; He is a buyer. He purchased the shoes and is an end user because he intends to use the shoes himself.
3. According to the Right to be Heard, Mr. Ashok can complain at a local consumer court or consumer protection forum. These bodies are established to address consumer rights and unfair trade practices grievances. Mr. Ashok can also file an online complaint to the trader through the portal or mobile applications and the appropriate consumer commission or forum.