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प्रश्न
Study the following case/situation and express your opinion.
Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.
In the above case,
i) Suggest suitable redressal machinery to protect her right.
ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?
iii) What was the negligence of Mrs. Meera while buying the washing machine?
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उत्तर
- According to Right to Redressal, Mrs. Meera should file a complaint about the fair settlement of the claim. This right enables Mrs. Meera to demand repair or replacement or compensation for defective products i.e., in the above case washing machine supplied. Three-tier quasi-judicial consumer dispute redressal machinery is established for the settlement of the claim. Mrs. Meera can file a complaint in the District Commission established in her district as the value of machinery does not exceed 1 crore.
- If Mrs. Meera is not satisfied with the order or judgment was given by District Commission, then she can appeal against such order to State Commission within 45 days from the date of such order, in such form and manner as may be prescribed.
- Mrs. Meera did not collect or ask for a cash memo and guarantee/warranty card for a period of 2 years as soon as she purchased the washing machine worth 50,000.
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संबंधित प्रश्न
The seller has to recognize the rights of the Consumer.
Study the following case/situation and express your opinion.
Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.
In the above case,
- Which right has been violated?
- Is Ashok a buyer or end user?
- Where can Mr. Ashok file his complaint?
State any four rights of the consumer.
What is Right to Represent?
Study the following case/situation and express your opinion
Following are details of Tined Food.
- Mix Cheesy Masala
- Batch No.3180/BTU98D dtd.17.03.2021 00:46
- Manufactured by: M/s. Great Tastes Food Ltd.
- Manufacturing Date: 17.03.2021 (Best before 8 months)
- Rs.130/- (200 gms.)
- Which right is represented in above example?
- If product has some deficiency and producer refuses to accept it and ignores the complaint where can aggrieved consumer seek redressal?
- State the name of the act?
What are the rights of consumers according to John F. Kennedy?
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Which of the following are the two rights of a consumer according to the Consumer protection Act?
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The Consumer Protection Act 2019 ensures the following as rights which every consumer in India should possess?
What are the objects of Consumer Protection Act?
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