HSC Commerce (English Medium)
HSC Commerce: Marketing and Salesmanship
Academic Year: 2022-2023
Date & Time: 27th July 2023, 11:00 am
Duration: 3h
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Note:
- All questions are compulsory.
- Figures to the right indicate full marks for the questions.
- Figures to the left indicate question numbers.
- Answer to every question must be started on a new page.
The functions of management end with ______.
directing
staffing
controlling
Chapter:
______ is the idea of bringing urban residents to rural areas by empowering to local communities, both socially and economically.
Agro tourism
Medical tourism
Entertainment
Chapter: [3] Entrepreneurship Development
Door to door service is provided by ______ transport.
Railway
Road
Air
Chapter:
In online shopping customers put the product in the ______.
shopping mall
shopping cart
shopping bag
account
digital cart
Chapter: [5] Emerging Modes of Business
______ is celebrated as World Consumer Day.
24th December
26th January
15th March
Chapter: [7] Consumer Protection
Match the correct pairs:
| Group A | Group B | ||
| (a) | Scientific management theory | (1) | Henry Fayol |
| (b) | Co-ordinating | (2) | Business Process Outsourcing (BPO) |
| (c) | Outsourcing | (3) | F. W. Taylor |
| (d) | Business ethics | (4) | Road transport office (RTO) |
| (e) | Registered brands | (5) | It is an integration and synchronization of the efforts of the group |
| (6) | To earn profit | ||
| (7) | To manage is to forecast and plan | ||
| (8) | Trademark | ||
| (9) | Branch of social science | ||
| (10) | ISI |
Chapter:
The principles of management are universal in nature.
True
False
Chapter: [1] Principles of Management
Every function of management is not based on planning.
True
False
Chapter: [2] Functions of Management
It is the responsibility of the commercial organizations to maintain industrial peace.
True
False
Chapter:
Consumer Protection Act is not required in India.
True
False
Chapter: [7] Consumer Protection
Regulated Market operates according to forces of demand and supply.
True
False
Chapter: [8] Marketing
Correct the underlined word and rewrite the following sentence.
Security in job always affects adversely on the efficiency of employees.
Chapter: [1] Principles of Management
Correct the underlined word and rewrite the following sentence.
Staffing is concerned with machines.
Chapter: [2] Functions of Management
Correct the underlined word and rewrite the sentence.
Dishonest advertising can be appreciated by customers in the long run.
Chapter:
Correct the underlined word and rewrite the following sentence.
District Commission is also referred to as People's Court.
Chapter: [7] Consumer Protection
Advertisements
Correct the underlined word and rewrite the following sentence.
Grading helps in avoiding breakage, damage and destruction of the product.
Chapter:
Explain the following technique of scientific management:
Fatigue Study
Chapter:
Explain the following term/concept.
Planning
Chapter: [2] Functions of Management
Explain the following term/concept.
Communication.
Chapter:
Explain the following term/concept.
Social responsibility
Chapter: [6] Social Responsibilities of Business
Explain the following term/concept.
Moral Values
Chapter: [6] Social Responsibilities of Business
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to consumer education
Chapter: [7] Consumer Protection
Study the following case/situation and express your opinion.
| Mr. Harshad is an entrepreneur and is engaged in the production of eco-friendly utensils. Both male and female workers are working in his factory. All male employees are directly working on machines whereas female employees are working in Packaging Department. Mr. Sharath is working as Finance Manager while Mrs. Naina is working as HR Manager who is responsible for recruiting employees in the factory. On this basis: |
- Identify any one principle of management in the above case.
- What is the designation of Mrs. Naina in this organization
- Who is responsible for the overall planning of the organization?
Chapter: [1] Principles of Management
Study the following case/situation and express your opinion.
| Mr Jagan is a salaried person. He wants to take policy for his two children which assures them protection as well as completes their financial needs once they become major by age. |
- Suggest him a policy which can satisfy the requirements of his children.
- Who are beneficiaries of policy?
- In the above case which principle is involved?
Chapter: [4] Business Services
Study the following case/situation and express your opinion.
|
A vehicle manufacturing company has adopted the following practices.
|
- by doing this, the business organisation follows social responsibility towards which interest group?
- What kind of pollution do they want to avoid?
- What kind of message do they want to convey?
Chapter: [6] Social Responsibilities of Business
Distinguish between.
Organizing and Co-ordinating
Chapter: [2] Functions of Management
Distinguish between:
Rail Transport and Air Transport
Chapter:
Distinguish between the following:
Fire Insurance and Marine Insurance
Chapter:
Distinguish between.
District Commission and National Commission
Chapter:
Advertisements
Explain any four needs of consumer protection.
Chapter: [7] Consumer Protection
Explain any four facilitating functions of marketing.
Chapter: [8] Marketing
Justify the following statement.
Taylor emphasized on standardization of tools and equipment.
Chapter:
Justify the following statement.
An entrepreneur must be an innovator.
Chapter:
Justify the following statement.
Online transaction is done with the help of the internet.
Chapter: [5] Emerging Modes of Business
Explain any four responsibilities of the consumer.
Chapter: [7] Consumer Protection
What are the functions of warehouses?
Chapter: [4] Business Services
Explain the classification of market on the basis of area covered.
Chapter:
Give classification of the market in detail on the basis of ‘Volume of Transaction’.
Chapter: [8] Marketing
What are the secondary functions of commercial banks?
Chapter:
Explain in detail the significance of marketing to society.
Chapter: [8] Marketing
State the importance of marketing to the firm.
Chapter: [8] Marketing
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