Question

You are Ankita/Ankit of B-222, VKJ Apartments, Rimjhimpur. Recently when you used your ATM card in the local branch of your bank, you faced failed ATM transactions multiple times. You called on the toll free number but it was of no use. Write a letter to the manager of your bank explaining the problem, the inconvenience you are facing and requesting necessary action.

Answer 1

B-222, VKJ Apartments
Rimjhimpur
23 February 2026

To
The Branch Manager
ABC Bank
Rimjhimpur Branch

Subject: Complaint regarding repeated failed ATM transactions.

Respected Sir,

I am Ankita, a savings account holder in your bank. I wish to bring to your notice the issue of repeated failed ATM transactions that I have been facing at your local branch ATM.

Recently, when I tried to withdraw money using my ATM card, the transaction failed multiple times. Although the amount was not dispensed, in one instance the amount was temporarily debited from my account, causing considerable inconvenience. I immediately contacted the toll-free customer care number, but the response was unsatisfactory and the issue remains unresolved.

Due to this problem, I have faced financial difficulty and unnecessary stress. I request you to kindly look into the matter urgently, ensure that the debited amount (if any) is refunded at the earliest, and take necessary steps to prevent such issues in future.

I hope for your prompt action in this regard.

Thanking you.

Yours sincerely,
Ankita