Question

While scrutinizing the production records, it is found that in a particular batch the rejection rate was 5% against the set standard of 2%. The management found out that this was due to negligence of quality control staff. This action is part of which step in the controlling process:

Options

• Measurement of actual performance.

• Comparing actual performance with standards.

• Analysing deviations.

• Taking corrective action.

Answer 1

Analysing deviations.

Explanation:

Identifying that the rejection rate (5%) exceeded the standard (2%) and tracing the cause to negligence by the quality control staff is part of analysing deviations. This step involves examining the reasons behind the deviations from set standards to understand why they occurred.