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Visit to ten consumers in your area to find out whether they are aware of their rights and responsibilities as consumer.

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Question

Visit to ten consumers in your area to find out whether they are aware of their rights and responsibilities as consumer.

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Solution

I visited ten consumers in my area and asked them whether they were aware of their rights and responsibilities as consumers.

Consumer Awareness of Consumer Rights Awareness of Consumer Responsibilities
1 Yes Yes
2 Yes Partly
3 Yes Yes
4 Partly Partly
5 Yes Yes
6 No Partly
7 Yes Yes
8 Partly Yes
9 Yes Partly
10 Yes Yes

From this survey, I found that most consumers were aware of basic rights such as the Right to Safety, Right to Information, Right to Choose and Right to Seek Redressal. However, a few consumers were not fully aware of their responsibilities.

The consumers who were aware of their responsibilities said that they usually check the price, quality, expiry date, MRP and product details, ask for a bill, read instructions carefully and complain when necessary.

The survey shows that consumer awareness is increasing, but there is still a need to educate people about both consumer rights and consumer responsibilities so that they can protect themselves from unfair trade practices.

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Chapter 7: Consumer Protection - Intext Questions [Page 137]

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