Question

Statement I: Informal communication often contains rumours and distorted facts.

Statement II: Informal communication provides emotional support to employees.

Options

• Only I is correct

• Only II is correct

• both I and II are correct

• both I and II are wrong

Answer 1

both I and II are correct

Explanation:

• Statement I is correct because informal communication, such as the “grapevine,” can often lead to the spread of rumors and distorted facts, as information is not always verified or controlled.
• Statement II is also correct because informal communication can offer emotional support to employees by fostering personal connections and allowing them to share feelings, concerns, or experiences, which may not be addressed through formal channels.