Question

State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.

Answer 1

If the consumer court is satisfied that the complaint is genuine, it may issue one or more of the following orders to the opposing party.

1. To remove the defect in goods or deficiency in service.
2. To replace the defective product with a new one, free from any defect.
3. To refund the price paid for the product, or the charges paid for the service.
4. To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
5. To pay punitive damages in appropriate circumstances.
6. To discontinue the unfair/restrictive trade practice and not repeat it in the future.
7. Not to offer hazardous goods for sale.
8. To withdraw the hazardous goods from sale.
9. To cease manufacture of hazardous goods and to desist from offering hazardous services.
10. Compensate for any loss or injury suffered by the consumer under product liability action and withdraw hazardous products from being offered for sale etc.
11. To pay any amount (not less than 5% of the value of the defective goods or deficient services provided) to be credited to the Consumer Welfare Fund or any other organization/person and used in the manner prescribed.
12. To distribute corrective advertisements in order to mitigate the impact of a misleading advertisement.
13. To pay the appropriate party's expenses.