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Question
State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.
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Solution
If the consumer court is satisfied that the complaint is genuine, it may issue one or more of the following orders to the opposing party.
- To remove the defect in goods or deficiency in service.
- To replace the defective product with a new one, free from any defect.
- To refund the price paid for the product, or the charges paid for the service.
- To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
- To pay punitive damages in appropriate circumstances.
- To discontinue the unfair/restrictive trade practice and not repeat it in the future.
- Not to offer hazardous goods for sale.
- To withdraw the hazardous goods from sale.
- To cease manufacture of hazardous goods and to desist from offering hazardous services.
- Compensate for any loss or injury suffered by the consumer under product liability action and withdraw hazardous products from being offered for sale etc.
- To pay any amount (not less than 5% of the value of the defective goods or deficient services provided) to be credited to the Consumer Welfare Fund or any other organization/person and used in the manner prescribed.
- To distribute corrective advertisements in order to mitigate the impact of a misleading advertisement.
- To pay the appropriate party's expenses.
Notes
Students can refer to any five points from the above solution.
RELATED QUESTIONS
Distinguish between the following:
District Forum and State Commission.
State any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.
How are consumer grievances redressed by the three-tier machinery under Consumer Protection Act, 1986? Explain.
State Commission National Commission
State Commission National Commission
A Consumer Disputes Redressal Forum, to be known as the District Forum.
The number of members in the State Forum are .................. .
District Forum and National Commission.
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
A consumer can file a complaint in the appropriate state Commission· in case the value of the goods or the services in question is more than Rs ______. lakhs but is less than Rs______ crore.
Which of the following statements is correct?
- The Consumer Protection Act provides for six consumer rights.
- The Consumer Protection Act provides for seven consumer rights.
______ Act is formed to prevent such practices by the business firms fhat hinder coll\petition in the market.
Mr. X purchased a car for Rs.15 lakh but he is not satisfied with the quality and performance of the car. The company of the car did not provide any remedy to him. Under which authority of Consumer Protection Act, 2019 can he file an appeal?
Match the REDRESSAL AGENCY as per Consumer Protection Act in Column I with the COMPENSATION CLAIMED in Column II.
| Column I | Column II | |
| (i) | District Commission | Exceeds Rs. 2 crore |
| (ii) | National Commission | Exceeds Rs 50 lakh but does not exceed Rs 2 crore |
| (iii) | State Commission | Does not exceed Rs 50 lakh |
State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?
Where can an appeal against the order of the National Commission be made if the aggrieved party is not satisfied by its order?
