Question

Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:

Right to Safety

Answer 1

The consumer has a right to be protected against goods and services which are hazardous to life and health. For instance, electrical appliances which are manufactured with substandard products or do not conform to safety norms might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.