Question

Answer the following question:
Sandhya is a successful manager at Mansions Enterprises. She has a team of twelve people working under her. She encourages them to set their own objectives and take decisions. She respects their opinions and supports them so that they can perform their duties and accomplish organisational objectives. To manage and exercise effective control she uses forces within the group.

As an intelligent manager, at times, she also makes use of positive aspects of informal communication. This way, she is able to unify diverse interests and ensure that targets are met.

(a) There are many theories and styles of influencing people's behaviour. Identify the style used by Sandhya which is based on the use of authority.
(b) State two positive aspects of the communication discussed above, which Sandhya is using as an intelligent manager.

Answer 1

(a) The style of leadership that is being followed by Sandhya is Democratic style. This is because Sandhya allows her team members to set their own objectives and take their own decisions.

(b) The two positive aspects of informal communication that are being discussed are:

1. Through informal communication, the information flows faster and the employees are able to develop interpersonal and social relations among themselves, which in turn induces a feeling of belongingness towards the organisation.
2. Informal communication also helps in divulging the true response of employees on certain matters such as a policy change or while taking organisational decisions.