Question

Prakhar purchased an ISI Mark electric iron from Bharat Electricals. Since it was not working properly, so he approached seller. Seller satisfies Prakhar by saying that he will ask manufacture to replace iron. Manufacturer refuse to replace and Bharat Electricals decided to file complaint in consumer court. Can Bharat Electricals do this?

Options

• Yes, as Bharat Electricals is a responsible business.

• Yes, as Bharat Electricals is duty bound to provide services to Prakhar.

• No, as Bharat Electricals is not a consumer.

• No, as the replacement is the sole responsibility of Bharat Electricals and the manufacturer is not responsible.

Answer 1

No, as Bharat Electricals is not a consumer

Explanation:

As per the Consumer Protection Act, only a consumer, defined as someone who buys goods or services for personal use (not for resale or commercial purposes), can file a complaint in consumer court. Bharat Electricals, in this case, is the seller of the iron, not the consumer. Therefore, Bharat Electricals does not have the right to file a complaint in consumer court for this matter.