English

Manvendra Always Went to a Specific Shop to Buy All Consumable and Nonconsumable Goods. in this Shop Variety of Products of Different Brands Were Displayed Nicely and the Sales Person Available Also Gave Good Sales Presentation If Required. but this Shop Was Quite Far off from His Residence.

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Question

Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.

State the consumer’s right which Manvendra had exercised.

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Solution

The consumer right being referred in the given scenario is “right to choose”. This right allows a consumer to choose from a catalogue of products available in the market. Manvendra purchases from that particular shop to exercise this right.

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2015-2016 (March) Foreign Set 1

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