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Question
Is employment in call centres sustainable? What kinds of skills should people working in call centres acquire to get a regular income?
Short Answer
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Solution
Employment in call centres can provide regular income, but workers need to continuously improve their skills because technology and customer-service requirements keep changing. People working in call centres should develop:
- Good communication skills
- Fluency in languages
- Basic computer and digital skills
- Listening and problem-solving ability
- Patience and confidence
- Customer-handling skills
- Ability to learn new technologies
By developing these skills, workers can improve their employment opportunities and move to higher-level jobs.
shaalaa.com
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