Question

Is employment in call centres sustainable? What kinds of skills should people working in call centres acquire to get a regular income?

Answer 1

Employment in call centres can provide regular income, but workers need to continuously improve their skills because technology and customer-service requirements keep changing. People working in call centres should develop:

• Good communication skills
• Fluency in languages
• Basic computer and digital skills
• Listening and problem-solving ability
• Patience and confidence
• Customer-handling skills
• Ability to learn new technologies

By developing these skills, workers can improve their employment opportunities and move to higher-level jobs.