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Question
During a telephonic conversation, a salesperson fails to note the client’s preferences. What precaution could have avoided this issue?
Options
Speaking louder and faster.
Using technical jargon.
Keeping a pen and paper ready.
Repeating the client’s words verbatim.
MCQ
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Solution
Keeping a pen and paper ready.
Explanation:
By keeping a pen and paper ready, the salesperson could have noted the client’s preferences during the call. This ensures important details are not forgotten or missed.
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