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Question
| Dr. Ahuja purchased a washing machine of a renowned company. The price of the machine was ₹ 10,000. The company provided the cash memo on purchase. The money was paid in cash. The machine model was semi-automatic and it was with a warranty of 3 years. For 3 years 1 month there was no problem in the functioning of the machine. But due to water logging around the machine while washing clothes the main rotator of the machine got fused. When the complaint was registered with the company it was told that the warranty period of the machine had expired and Dr. Ahuja would have to pay for the service charges as well as the replacement of rotator motor. |
Which consumer right of Dr. Ahuja is overlooked here?
Options
Right to be heard.
Right to seek redressal.
Right to safety.
None of the rights are being violated.
MCQ
Case Study
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Solution
None of the rights are being violated.
Explanation:
Since the warranty period has expired, the company is not obligated to provide free service or replacement. So, no consumer right has been violated.
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