Question

Assertion (A): The right to redress enables consumers to seek compensation for faulty products or subpar services.

Reasoning (R): The right to redress does not apply to online purchases and transactions.

Read the statements and choose the correct option.

Options

• A is true but R is false.

• A is false but R is true.

• Both A and R are true and R explains A.

• Both A and R are true but R does not explain A.

Answer 1

A is true but R is false.

Explanation:

Assertion is entirely true because the right to redressal legally permits customers to seek remedies, replacements, or financial compensation in the event of exploitation, defective products, or inadequate services. However, reasoning is false because modern consumer protection laws specifically include the right to redress in e-commerce, ensuring that online shoppers have the same legal safeguards, transaction protections, and dispute procedures as offline buyers.