C. B. Gupta solutions for कमर्शियल ॲप्लीकेशन [इंग्रजी] इयत्ता ९ आयसीएसई chapter 10 - Tools of Communication [Latest edition]

A ______ is used for internal communication between executives and subordinates.

A letter is a written message addressed to a person or an organisation.

The advantage of email are:

Letters used in business are known as business correspondence.

Which of the following is not a feature of good business letter?

Memos are generally used ______.

Statement I: A telephone communication is a talk between two persons.

Statement II: Telephonic communication can provide immediate feedback.

______ is a system of electronic correspondence used to send and receive messages through a network of computer and telecommunication links.

An employee’s suggestion during a meeting is ignored because they presented it with low confidence and poor eye contact, even though the idea was valid. Effective delivery is as important as the content of the message in communication.

Statement I: The Internet offers fast mode of communication.

Statement II: Internet can be used for entertainment.

A manager chooses telephone communication to convey urgent instructions to an employee. What is the primary advantage of this method?

Which of the following is an advantage of fax system?

Which of the following is a disadvantage of telephonic conversation?

______ is very useful for transmission of visual material such as drawings, photographs, pictures, maps, etc.

Assertion (A): Video conferencing has become an essential tool for remote collaboration.

Reasoning (R): Video conferencing enables real-time communication with visual and verbal cues, fostering a sense of connection among participants.

During a video conference, some participants remain silent and keep their cameras off. What might explain this behaviour?

A company uses fax to send signed contracts to a vendor. However, the faxed document is partially illegible due to poor machine quality. What could the company do to ensure clearer communication in the future?

Video conferencing is only suitable for internal organisational meetings and not for client presentations.

An employee writes a memo to inform their team about an upcoming meeting. Which feature is most important for the effectiveness of the memo?

Why is video conferencing preferred by multinational companies for internal discussions?

Identify the method of communication shown in the picture.

An organisation uses email to send invitations for a corporate event but receives fewer responses than expected. What could the organisation do to increase response rates?

Statement I: Letters can be used to convey messages which cannot be communicated through face-to-face talks.

Statement II: The cost of letters is very high.

An unclear or poorly written email can lead to more miscommunication than no communication at all.

Assertion (A): Video conferencing is more effective than face-to-face communication for team collaboration.

Reasoning (R): Video conferencing eliminates physical barriers, allowing participants to connect from different locations.

During a telephonic conversation, a salesperson fails to note the client’s preferences. What precaution could have avoided this issue?

A marketing team chooses email to communicate a product launch to customers. Why is this method effective?

An employee receives an unclear email from their manager about a task deadline. They complete the task incorrectly due to this confusion. What aspect of communication should the manager improve to avoid such issues?

Define a memo.

Define facsimile.

What is the Internet?

Why are emails effective for communicating with multiple employees at once?

“Charts, graphs, and other visuals can be easily sent through.” Justify this statement for and give a reason.

“Charts, graphs, and other visuals can be easily sent through.” Justify this statement against and give a reason.

Why might emails be less effective than face-to-face meetings for addressing sensitive issues?

Explain the need for a business letter.

Explain the functions of business letters.

Discuss the essentials of a good business letter.

An email is sent to customers to inform them about a limited-time offer, but many report the email went to their spam folders. How can the company ensure its emails reach customers' primary inboxes?

Describe the merits of telephone as a method of communication.

Describe the demerits of the telephone as a method of communication.

How can you make an effective use of telephone?

What is ‘e-mail’ or electronic mail?

What are advantages of email?

Explain Internet as a tool of communication.

Why is a memo preferred for internal communication in business?

An internal memo outlining safety guidelines results in confusion among employees, leading to non-compliance. Evaluate the potential weaknesses in the memo's communication.

Study the working of a courier service company like Blue Dart, DTDC, etc. and explore advancements in digital delivery methods such as e-signature platforms (e.g., DocuSign) and real time tracking tools. Compare their efficiency, cost-effectiveness, and environmental impact with traditional courier services.

What is a Memo?

How is Memo different from a letter?

Explain the working of Fax system of communication.

Explain the significance of Fax system of communication.

State the uses of internet.

What is ‘e-mail’ or electronic mail?

Why has e-mail become a popular method of communication?

What is a Video-conference?

Explain the benefits of video conference?

A manager shares project updates in a group chat, but team members misunderstand their individual responsibilities. How can the manager clarify roles and responsibilities in future updates?

A team leader notices declining engagement during weekly video conferences. Team members often appear distracted, and discussions are unproductive. Evaluate the possible reasons for poor engagement in video conferences.