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Business Studies 2018-2019 ISC (Commerce) Class 12 Question Paper Solution

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Business Studies
Marks: 80 CISCE
ISC (Commerce)
ISC (Arts)
ISC (Science)

Academic Year: 2018-2019
Date: मार्च 2019
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  • Attempt all questions in part 1.
  • Attempt any five questions from Part 2.

Part 1
[20]1
[2]1.i

Name the two sources of e-recruitment. Briefly explain any one of them.

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Chapter: [3] Staff Recruitment
[2]1.ii

Answer briefly the following questions:

State any two differences between training and development.

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Chapter: [5] Staff Training
[2]1.iii

Briefly explain the two types of esteem needs, as per the human needs stated by Maslow.

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Chapter:
[2]1.iv

Answer briefly the following questions:

Define Leadership.

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Chapter:
[2]1.v

Answer briefly the following questions:

State any two limitations of promotion of employees in an organisation.

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Chapter: [11] Staff Promotion and Transfer
[2]1.vi

What is meant by gratuity?

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Chapter: [8] Staff Remuneration
[2]1.vii

State any two benefits of e-business to the buyers.

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Chapter: [20] E-Business
[2]1.viii

Answer briefly the following question:

What is meant by outsourcing?

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Chapter: [21] Outsourcing [21] Outsourcing
[2]1.ix

State any two functions of FSSAI.

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Chapter: [22] Business Regulators and Intermediaries
[2]1.x

Expand the following:

LPO

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Chapter:

Expand the following:

KPO

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Chapter: [21] Outsourcing
Part 2
[12]2
[4]2.i

Briefly explain the significance of human resource management to an enterprise.

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Chapter: [1] Introduction to Human Resource Management
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[8]2.ii

Define staff selection.

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Chapter:

Explain the meaning of checking references in a selection procedure.

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Chapter:

Explain the relevance of checking references in a selection procedure.

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Chapter:

Explain the meaning of placement in a selection procedure.

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Chapter:

Explain the relevance of placement in a selection procedure.

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Chapter:
[12]3
[4]3.i

What is meant by campus recruitment?

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Chapter:

How does campus recruitment benefit the students as well as business houses?

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Chapter:
[8]3.ii

Explain any four methods of raising staff morale.

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Chapter: [6] Staff Morale
[12]4
[4]4.i

What is meant by induction training?

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Chapter:

State any two objectives of induction training.

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Chapter:
[8]4.ii

Briefly explain any four types of leave that may be availed by an employee. 

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Chapter: [8] Staff Remuneration
[12]5
[4]5.i

Write a short note on situational leadership.

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Chapter: [9] Staff Leadership
[8]5.ii

Explain the components of 360° appraisal used to appraise staff in an organisation.

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Chapter: [10] Staff Appraisal
[12]6
[4]6.i

State any two advantages and any two disadvantages of merit based promotion.

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Chapter: [11] Staff Promotion and Transfer

State any two disadvantages of merit-based promotion.

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Chapter: [11] Staff Promotion and Transfer
[8]6.ii

Give any eight distinctions between oral communication and written communication.

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Chapter:
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[12]7
[4]7.i

What is meant by retirement? Explain the two types of retirement.

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Chapter:
[8]7.ii
[2]7.ii.a

With reference to business finance, explain the following:

Preference shares

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Chapter:
[2]7.ii.b

With reference to business finance, explain the following:

Debentures

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Chapter:
[2]7.ii.c

With reference to business finance, explain the following:

Retained earnings

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Chapter: [18] Sources of Business Finance
[2]7.ii.d

With reference to business finance, explain the following:

Public Deposits

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Chapter: [18] Sources of Business Finance
[12]8
[4]8.i

Explain online means of conducting business.

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Chapter:
[4]8.ii

Briefly explain any four types of reports.

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Chapter:
[12]9
[4]9.i

Discuss any four ways in which globalization has transformed the manner in which business is conducted. 

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Chapter:
[8]9.ii

Draft a letter of appointment for a school teacher, offering him/her a job of a History teacher in a secondary school.

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Chapter:

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