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प्रश्न
State any four essentials of a good business letter.
Write two essentials of a good business letter.
Explain the essentials of a good business letter.
Explain clarity in a good business letter.
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उत्तर
Essentials of a good business letter are:
- Clarity: The term ‘clarity’ means clearness of expression. Clarity is the soul of a business letter. To avoid any misunderstanding, confusion, or ambiguity, business letters should be written with clarity of thought and language. For this purpose, the sentences should be short, correct clear, and words should be simple and familiar Also, the arrangement of sentences and paragraphs should be logical.
- Conciseness: The term ‘concise’ means brief and to the point. A good business letter must be brief and to the point. It should avoid any unnecessary or irrelevant details, roundabout sentences, and redundant words. Etc. Brief letter Saves the time of the reader and becomes more emotive.
- Completeness: A business letter should be complete in every sense; besides giving full information to the addressee, a letter must answer all the points raised by him. This enables him to take suitable action. A letter without a date or signature is considered incomplete. An incomplete letter creates confusion, fails to achieve desired results and delays action.
- Courtesy: Courtesy refers to politeness and good manners. The language of a business letter must be polite, convincing, and unoffending. Harsh, rude words, an insulting tone, or remarks must be avoided. The use of words like to please, very kind of you, much obliged, thankful to you, etc., creates a good impression on the reader. The letter may be firm but the tone must be courteous. A courteous letter builds up the goodwill and image of the organisation.
Notes
Students should refer to the answer according to their questions.
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संबंधित प्रश्न
Select the correct answer from the option given below and rewrite the statement.
Written communication is a _________ record.
Select the correct answer from the option given below and rewrite the statement.
E-mail is ____________ mode of communication.
Select the correct answer from the option given below and rewrite the statement.
A unique internet address of website is known as_________.
Select the correct answer from the option given below and rewrite the statement.
There should be proper _________ between words, lines, and between paragraphs.
Match the pairs:
| Group ‘A’ | Group ‘B’ |
| a) Twitter | 1) Hearing and understanding |
| b) Consideration | 2) Personable |
| c) Active listening | 3) Harsh, rude words |
| d) Body language | 4) Social Media |
| e) Courtesy | 5) Non-verbal communication |
| 6) Blog | |
| 7) ‘You’ attitude | |
| 8) Empathy | |
| 9) SMS | |
| 10) Politeness |
Write a word or a term or a phrase which can substitute the following statement:
Process of communication, conveying a message in spoken form.
Write a word or a term or a phrase which can substitute the following statement:
A set of interconnected web pages located on a single web domain.
Write a word or a term or a phrase which can substitute the following statement:
Part of a letter which contains the name and address of the sender.
State whether the following statement is true or false.
Notice is a written summary of business transacted at a meeting.
State whether the following statement is true or false.
Written communication provides permanent record.
State whether the following statement is true or false.
Active listening is essential for effective communication
State whether the following statement is true or false.
Reference number shows the purpose of the letter.
Explain the following term/concept.
Communication.
Explain the following term/concept.
Business Communication.
Study the following case/situation and express your opinion.
Mr. Rahul is the secretary who has been asked by the Managing Director to inform a director about a decision taken in a board meeting in which he was absent. Which aspect of essentials of a good business letter he follows:
a) When he is giving the required information in a very short and brief manner
b) When he is using courteous words so as to be polite
c) When he is giving the entire information about the meeting in a proper manner(Clarity, conciseness, coherence, courtesy, completeness, correctness)
