Arts (English Medium) कक्षा १२ - CBSE Important Questions for Business Studies

1. Identify and state the organisational structure adopted by the company.
2. State two benefits and two limitations of the identified structure highlighted in the above case.

Distinguish between training and development.

Identify and explain the two sources of the source of recruitment which cannot be used when the existing staff is either insufficient or does not fulfil the eligibility criteria of the jobs to be filled.

Mr. Pawan Kumar, the CEO of an E-Commerce start up, which was facing the problem of huge employee turnover, decided to hold a meeting with the managers to discuss the issue. While addressing the managers in the meeting, he advised them to take certain measures which focus on psychological, social and emotional factors, in order to motivate employees. Explain any two such measures discussed by him, when he suggested that job should be made interesting so that the job itself becomes a source of motivation, employees should be congratulated for good performance, also, stability regarding future income and work should be provided to employees, in order to develop a positive attitude among the subordinates.

In an interview with a leading news channel, Mr Rakesh Kwatra, CEO of ‘Get My Job” has suggested that the Companies which want more and more people to apply for jobs in their organisation should make the process of applying for jobs easier and candidate friendly. It is for this reason, he said, that most progressive companies today have a short application process. He also said that the application form filled by the candidate is very important as it is the information supplied in the application forms, which helps the manager in eliminating unqualified or unfit job seekers. The company can create a mechanism that attempts to measure certain characteristics of individuals like aptitude, manual dexterity, and intelligence to personality. The candidate may then be called for an in-depth conversation to evaluate their suitability for the job.

1. Name the process and steps in the process of identifying and choosing the best person out of a number of prospective candidates for a job discussed above.
2. Also explain the next three steps in the process which can be subsequently performed by the company.

Mrs. Ahilya Pasi is the Principal of a prestigious school in New Delhi. The school has a vacancy of a headmistress/headmaster of the junior wing of the school. The senior teachers of the school have the opinion that only internal candidates should be considered for this post. However, Mrs. Pasi and the management would like to invite applications from external sources too. Briefly explain any three justifications the management can provide to convince the staff for inviting applications of external candidates for the vacant post.

Enumerate any four benefits of the process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased.

Explain 'Vestibule Training'' as a method of training.

Explain ‘Apprenticeship Programme’ as a method of training.

“Filling vacancies for various job positions from within the organisation has many limitations." State any four such limitations.

Resolutions Pvt. Ltd. is a publishing company. Its book on Business Studies for class XII is in great demand. As a result, the employees in the marketing department are always racing against time as they have to work overtime and on holidays as well to cater to the demand. The work stress has led to dissatisfaction among the employees of the marketing department.

1. Name and explain the step of staffing process which has not been performed properly.
2. Also, explain the immediate next step in the process of staffing.

Explain the qualities of a good leader? Do the qualities alone ensure leadership success?

Define leadership as an element of Directing? Enumerate any two styles of Leadership.

Enumerate any two styles of Leadership.

In Saarthak Steel several initiatives have been taken to further improve the motivation levels of employees through designing jobs that include greater variety of work content, providing certain stability about future income and work, providing fringe benefits like housing, medical aid, etc., allotment of shares in line with various incentives. Identify and briefly explain the incentives being given by the organization to the employees.

Give the meaning of the 'Free Rein style of Leadership'.

State the assumptions of ‘Maslow’s Need hierarchy Theory of motivation’.

Identify and state the various elements of communication highlighted in the following cases:

1. Department 'A' has sent an encoded message to department 'B' through internet. What is the role of internet here?
2. Madhur is making gestures so that he can send a message to Ranbhir. What is Madhur doing here?
3. Ranbhir is trying to understand the message sent by Madhur by reading his gestures. What is Ranbhir doing here?
4. Kamesh picks up his phone and finds a message on it. He reads the message carefully. What is the role of Kamesh here?

With the help of a diagram explain 'Functional Foremanship' as a technique of scientific management.

“Measurement of a company’s progress may involve calculation of certain ratios like gross profit ratio, net profit ratio, and return on investment etc. at periodic intervals”. Identify the function of management involved in the above context. Also briefly explain the step in the process of the identified function discussed above.