Business Studies Official Board 2024-2025 ISC (Commerce) Class 12 Question Paper Solution

Mahima has joined XYZ Ltd. as a Sales Executive. She is a bright employee with good interpersonal skills. At a review meeting, the management feels that Mahima is promising and can be considered for a future leadership role in the company. Identify the method of appraisal that has led the management to this conclusion about Mahima.

As per the Blake and Mouton Managerial Grid, name the 5, 5 leadership style combination.

Observe the relation between the first two phrases/terms and then fill in the fourth phrase/term.

Monthly sales report : Routine report : : Report on theft : ______

Observe the relation between the first two phrases/terms and then fill in the fourth phrase/term.

Reserve Bank of India : Regulator : : State Bank of ______.

A movement to a higher pay scale without any change in the status of the employee is known as ______.

As a source of finance, ______ shares are considered best for cautious investors seeking steady dividends.

Ex-employees are an ______ source of recruitment.

The ______ significance of Human Resource Management implies maximum utilisation of human resources by ensuring their physical and mental well-being.

Organisational barriers to communication refer to those obstacles that hinder the flow of communication within an organisation.

Which one of the following scenarios correctly indicates an organisational barrier?

Rohit submits a report to his Manager about a new consignment. The report is ambiguous, poorly worded, and does not present all facts.

Vidya has innovative ideas on product design, but is hesitant to present them to her superior as she fears rejection.

Tarun, an employee at Tarzan Associates, urgently needs to meet the General Manager. However, his immediate superior tells him to follow all the levels of hierarchy and then meet the General Manager.

Some employees at ABC Ltd. could not apply for the position of a Manager within the companу, due to a technical error in the internet server in their department.

With reference to non-monetary incentives offered by an organisation, identify the odd one out from the following.

Appreciation of work

Participation in management decisions

Job security

Medical reimbursement

Select the preliminary step in the procedure of Staff Dismissal.

Holding ofan enquiry

Issuing of a written charge sheet

Issuing of a notice of enquiry

Receipt of an explanation

Read the two statements given below and choose the correct option:

Statement I: Pay slips help employees to understand their wage structure.

Statement II: Since the composition of wages is complicated, employees require a pay slip showing details of total wages, deductions, and net wages.

Statement I is true, and Statement II is false.

Statement I is false, and Statement H is true.

Both Statement I and Statement II are true, and Statement II is the correct explanation for Statement I.

Both Statement I and Statement II are true, but Statement II is not the correct explanation for Statement I.

State whether the following are True or False:

A sole proprietorship firm has no legal existence separate from its owner.

State whether the following are True or False:

Staff Transfer refers to a vertical movement of an employee from one branch to another.

State whether the following are True or False:

Though Casual Leave allows an employee to enjoy the leave, it results in a deduction of pay during the period of leave.

State whether the following are True or False:

Informal communication is completely authentic and reliable.

Explain merits of oral communication.

Write the disadvantages of oral communication.

State any four effects of Globalisation on business around the world.

With reference to Business Correspondence, briefly explain the following:

Subject

With reference to Business Correspondence, briefly explain the following:

Reference

With reference to Business Correspondence, briefly explain the following:

Complimentary close

With reference to Business Correspondence, briefly explain the following:

Signature

With reference to Herzberg’s Two-factor Theory, explain the motivational factors.

With reference to Herzberg’s Two-factor Theory, explain the hygiene factors.

Distinguish between training and education.

How is recruitment different from selection?

With reference to the Morale Productivity Matrix, name the quadrant indicated in the following case:

Firoz, an efficient tailor in a garment factory, normally stitches 40 shirts in a week, which is more than the average of 30 shirts stitched by the other tailors in the factory. However, his sewing machine broke down one day, and he could stitch only 25 shirts that week.

With reference to the Morale Productivity Matrix, name the quadrant indicated in the following case:

Natasha is working with a company that has laid off many employees in the past few months. The fear of losing her job makes Natasha work beyond fixed hours to achieve all her sales targets.

With reference to the Morale Productivity Matrix, name the quadrant indicated in the following case:

Gurdeep, a new employee at MN Sons Ltd., is a very dedicated and diligent worker. She strives relentlessly to achieve organisational goals for which she has received recognition by the company.

With reference to the Morale Productivity Matrix, name the quadrant indicated in the following case:

Prince has been working as a clerk at Ronald Bank. Не has completed twenty-five years of service and is due for retirement. During his tenure, the management of the bank did not consider him for any promotion because of his laid-back attitude towards his work.

A 360° appraisal is inclusive and based on a collection of feedback from a variety of sources.

With reference to the above statement, explain any two components of this method of appraisal.

Observe the image shown below and answer the questions that follow:

1. Identify the type of training indicated in the image shown above. (1)
2. How often is this type of training conducted for employees? (1)
3. State any two reasons for conducting this type of training. (2)

Vasu, a Sales Executive at Sunshine Ltd., has been working with the organisation for fifteen years. He has a good track record. In recognition of his capabilities and long years of service in the organisation, the management promotes him to the post of Sales Manager.

Identify the basis on which Vasu has been promoted. Enumerate any three advantages of this type of promotion.

Explain the two types of retirement.

With reference to staff benefits, explain the following:

Encashment of leave

With reference to staff benefits, briefly explain the following:

Maternity Leave

Briefly explain the following:

Human Resource Management

Briefly explain the following:

B2B

Briefly explain the following:

Loans

Briefly explain the following:

Private Limited Company

Briefly explain the following:

Job Description

Briefly explain the following:

Refresher Training

Briefly explain the following:

Retainership

Briefly explain the following:

EPF

Neeta Kumar, an entrepreneur, wants a modern look for her new office. She comes across a newspaper advertisement from Majestic Furniture that gives an overview of the furniture available with them.

Based on the above information, draft a letter from Neeta Kumar to Majestic Furniture seeking more information about the furniture.

Read the passage given below and answer the questions that follow.

1. ‘However, it is understaffed and struggles to meet the growing demand.’ Which area of job planning needs to be reconsidered by Guardian Angels? (1)
2. Name the method of remuneration followed by Guardian Angels. (1)
3. Outline any two roles that Angel Investors play in a startup venture. (2)
4. Discuss any two strategies that Guardian Angels can adopt to raise the morale of its employees. (4)