Arts (English Medium) Class 12 - CBSE Question Bank Solutions

Neeraj, a sales representative of 'Omida Ltd' has changed seven jobs in the last one year. He
is a hard-working person but is not a table to finalise deals with the customers due to his inadequate vocabulary and omission of needed words. Sometimes he uses wrong words
because of which intended meaning is not conveyed. All this created a misunderstanding
between him and his clients.

a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category

Jaideep recently joined as the Managing Director of 'Tivori Ltd.', an apparel designing company. He observed that the company had a number of experienced fashion designers on its payroll. They regularly offered useful suggestions which were neither appreciated nor rewarded by the company. Instead, the company outsourced its services to some renowned fashion designers and paid them a good compensation for their services. Because of this the employees felt disheartened and stopped giving useful suggestions

a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category.

KPM Ltd.’ is manufacturing bread and biscuits for many years. It has approximately 150 employees and most of them are not happy with the working environment. Because of this, the labour turnover rate is very high. Therefore the company appoints a new Human Resource Manager, Naveen, to analyse the situation. Naveen finds that there is no free flow of communication, and there is no suggestion box for the employees to voice their suggestions or grievances. The company rarely organises a social or cultural gathering, the employees just come, finish their work and leave the organisation.

a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category.

What is meant by ‘Encoding’ as an element of communication?

What is meant by 'Decoding' as an element of communication?

What is meant by ‘Feedback’ in the concept of communication?

Which element in the communication process involves  converting the message into words, symbols, gestures etc.?

State any four elements involved in the communication process.

Identify and state the various elements of communication highlighted in the following cases:

1. Department 'A' has sent an encoded message to department 'B' through internet. What is the role of internet here?
2. Madhur is making gestures so that he can send a message to Ranbhir. What is Madhur doing here?
3. Ranbhir is trying to understand the message sent by Madhur by reading his gestures. What is Ranbhir doing here?
4. Kamesh picks up his phone and finds a message on it. He reads the message carefully. What is the role of Kamesh here?

Arun is working in a multinational company in Gurgaon. He was running temperature for the last many days. When his blood was tested, he was found positive for dengue with a very low platelet count. Therefore, he was admitted in the hospital and a blood transfusion was advised by the doctors. One of his colleagues sent a text message about it to his immediate superior 'Mr. Narain'. 'Mr. Narain' in turn sent a text message to the employees of the organisation requesting them to donate blood for Arun. When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated to the society in the above case.

Prateek is working in a multi-national company in Noida. He was running temperature for the last many days. When his blood was tested, he was found positive for malaria. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his superior 'Mr. B. Chatterjee'. Mr. B. Chatterjee, immediately sent a text message to the employees of the organisation requesting them to donate blood for Prateek. When the General Manager came to know about it he ordered for fumigation in the company premises and for cleaning the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated to the society in the above case.

Yash is working in a multinational company in Noida. He was running temperature for the last many days. When his blood was tested, he found positive for chickengunia. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his immediate superior ‘Vineet’. Vineet immediately sent a text message to the employees of the organization requesting them to donate blood for Yash. When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated by Vineet to the society

Answer the following question:
Sandhya is a successful manager at Mansions Enterprises. She has a team of twelve people working under her. She encourages them to set their own objectives and take decisions. She respects their opinions and supports them so that they can perform their duties and accomplish organisational objectives. To manage and exercise effective control she uses forces within the group.

As an intelligent manager, at times, she also makes use of positive aspects of informal communication. This way, she is able to unify diverse interests and ensure that targets are met.

(a) There are many theories and styles of influencing people's behaviour. Identify the style used by Sandhya which is based on the use of authority.
(b) State two positive aspects of the communication discussed above, which Sandhya is using as an intelligent manager.

State the different networks of grapevine communications.

In an organisation, one of the departmental manager is inflexible and once he takes a decision, he does not like  to be contradicted. As a result, employees always feel they  are under stress and they take least initiative and fear to  express their opinions and problems before the manager. What is the problem in the way authority is being used by  the manager?

In an organisation all the employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in everyone taking to each other and thus resulting in inefficiency in the office. It has also resulted in loss of secrecy and confidential information being leaked out. What system do you think the manager should adopt to improve communication.

Give the meaning of formal communication.

Janish Khanna used a pen drive to copy files from his friend's laptop to his office computer. Soon his computer started abnormal functioning. Sometimes it would restart by itself and sometimes it would stop different applications running on it. Which of the following options out ·of (i) to (iv), would have caused the malfunctioning of the computer? Justify the reason for your chosen option:

1) Computer Virus

2)Spain Mail

3) Computer Bacteria

4) Trojan Horse

What is Trojan Horse?