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Arts (English Medium) Class 12 - CBSE Important Questions for Business Studies

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'Recruitment' is one of the specialised activities performed by human resources management. Mention any two other specialised activities of human resource management

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing - Recruitment Process

How are employees motivated to improve their performance when the organisation uses internal sources of recruitment? State.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing - Recruitment Process

'Providing the social security and welfare of employees' is one of the specialised activities performed by Human Resource Management. Mention any two other specialised activities of Human Resource Management.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing as a Part of Human Resource Management

‘Maintaining labour relations and union-management relations’ is one of the specialised activities performed by Human Resource Management. Mention any two other specialised activities of Human Resource Management.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing as a Part of Human Resource Management

'Estimating manpower requirements is not merely knowing how many persons we need.' What else is needed while estimating manpower requirements? State any two points.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing Process

'External sources of recruitment may lead to dissatisfaction and frustration among existing employees. They may feel that their chances of promotion are reduced.' Give two situations when external sources may be used without dissatisfying the existing employees.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing - Recruitment Process

Name and give the meaning of the concept that is highlighted in the following statement:

It improves the performance of employees in their current job or prepares them for any intended job.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Importance of Training and Development

Name and give the meaning of the concept that is highlighted in the following statement:

It not only improves the job performance of the employees but also brings about the growth of the personality.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Importance of Training and Development

Identify and state the step in the process of staffing that creates a pool of prospective job seekers for vacancies in the organization.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing Process

The Human Resource Department of 'Oberoi's Airlines Pvt. Ltd.' has recently selected 11 pilots. The new pilots have to handle sophisticated equipment. For this, the Human Resource Manager wants to design an off-the-job training program that will help them to improve their performance on their jobs.

Identify and explain the method of training that can be used by the company in the given situation.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Methods of Training
The Human Resource Manager of Alfa Ltd. a leading air-conditioner manufacturer requires employees for various posts. He wanted to opt for a source of recruitment where the background of potential candidates is sufficiently known. He knew that applicants introduced by present employees or their friends and relatives may prove to be a good source of recruitment.
  1. Identify the external source of recruitment discussed in the above paragraph.
  2. State any four advantages of external sources of recruitment.
Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing - Recruitment Process

‘RP Infotech Ltd.” decided to approach ‘Patel Engineering College’ to recruit qualified personnel for various technical jobs in its newly opened branch in Surat.

Which source of recruitment from the following has been used by ‘RP Infotech Ltd.’ in the above case:

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing - Recruitment Process

Identify the external source of recruitment illustrated by the picture given below:

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Staffing - Recruitment Process

The activities whose outcome not only improves the job performance but also help individuals in the progress towards maturity and actualisation of their potential capacities is known as ______.

Appears in 3 question papers
Chapter: [1.6] Staffing
Concept: Concept of Training and Development

Arun is working in a multinational company in Gurgaon. He was running temperature for the last many days. When his blood was tested, he was found positive for dengue with a very low platelet count. Therefore, he was admitted in the hospital and a blood transfusion was advised by the doctors. One of his colleagues sent a text message about it to his immediate superior 'Mr. Narain'. 'Mr. Narain' in turn sent a text message to the employees of the organisation requesting them to donate blood for Arun. When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated to the society in the above case.

Appears in 3 question papers
Chapter: [1.7] Directing
Concept: Formal and Informal Communication

Prateek is working in a multi-national company in Noida. He was running temperature for the last many days. When his blood was tested, he was found positive for malaria. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his superior 'Mr. B. Chatterjee'. Mr. B. Chatterjee, immediately sent a text message to the employees of the organisation requesting them to donate blood for Prateek. When the General Manager came to know about it he ordered for fumigation in the company premises and for cleaning the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated to the society in the above case.

Appears in 3 question papers
Chapter: [1.7] Directing
Concept: Formal and Informal Communication

Yash is working in a multinational company in Noida. He was running temperature for the last many days. When his blood was tested, he found positive for chickengunia. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his immediate superior ‘Vineet’. Vineet immediately sent a text message to the employees of the organization requesting them to donate blood for Yash. When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings.

a. From the above para quote lines that indicate formal and informal communication.

b. State any two features of informal communication.

c. Identify any two values that are being communicated by Vineet to the society

Appears in 3 question papers
Chapter: [1.7] Directing
Concept: Formal and Informal Communication

Ashutosh Goenka was working in 'Axe Ltd.', a company manufacturing air purifiers. He found that the profits had started declining from the last six months. Profit has an implication for the survival of the firm, so he analysed the business environment to find out the reasons for this decline.

1) Identify the level of management at which Ashutosh Goenka was working.

2) State three other function being performed by Ashutosh Goenka

Appears in 3 question papers
Chapter: [1.7] Directing
Concept: Concept of Motivation

Umang Gupta is the Managing Director of Denver Ltd. The company had established a good name for itself and had been doing well. It was known for timely completion of orders. The Production Manager, Ms Kanta was efficiently handling the processing of orders and had a team of fourteen motivated employees working under her. Everything was going on well. Unfortunately, she met with an accident. Umang knew that in the absence of Ms Kanta, the company may not be able to meet the deadlines. He also knew that not meeting the deadlines may lead to customer dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate and speedy processing of orders was planned. Everybody agreed to work as the team because the behaviour of Umang Gupta was positive towards the employees of the organisation. Hence everyone put in extra
time and efforts and the targets were met on time.

Not only this, Umang visited Ms Kanta and advised her to take sufficient rest.

1) Identify the leadership style of Umang Gupta and draw a diagram depicting the style.

2) State any two values highlighted by the behaviour of Umang Gupta.

Appears in 3 question papers
Chapter: [1.7] Directing
Concept: Concept of Leadership

Avdhesh is the Managing Director of Delta Ltd. The company had established a good name for itself and had been doing well. It was known for timely completion of orders. The Production Manager, Ms Priyanka was efficiently handling the processing of orders and had a term of ten motivated employees working under her. Everything was going on well. Unfortunately, Priyanka met with an accident. Avdhesh knew that in the absence of Priyanka, the company may not be able to meet the deadlines. He also knew that not meeting the deadlines may lead to customer’s dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate and speedy processing of order was planned. Everybody agreed to work as a term because the behaviour of Avdhesh was positive towards the employees of the organisation. Everyone put in extra time and efforts and the targets were met on time. Not only this, Avdhesh visited Priyanka and advised her to take adequate rest.

1) Identify the leadership style of Avdhesh and draw a diagram depicting the style

2) Also, identify any two values highlighted by the behaviour of Avdhesh

Appears in 3 question papers
Chapter: [1.7] Directing
Concept: Concept of Leadership
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